Job Title: IT Support Technician Job Type: 3-month Contract (possibility of extension) Location: Downtown, Toronto, ON Hours per week: 40 hours per week Shift Schedule: Monday to Friday, 9 AM to 5 PM Rate : $27/hr to $28/hr T4 OR $34/hr Inc.

Overview In this role, you''ll provide Level 1 and Level 2 technical support to employees across multiple locations, helping ensure the reliability, stability, and performance of critical IT systems and applications.

If you enjoy working with a variety of technologies, thrive in a collaborative environment, and are passionate about delivering outstanding customer service, we''d love to hear from you.

What You''ll Do Provide Level 1 and Level 2 technical support to end users across corporate and field locations.

Troubleshoot and resolve hardware, software, networking, VPN, and connectivity issues.

Install, configure, maintain, and support desktops, laptops, printers, mobile devices, and other networked peripherals.

Support Microsoft Windows operating systems and Microsoft Office applications.

Assist with Active Directory user administration, account management, and related support activities.

Provide remote support to satellite offices and remote users.

Work with third-party vendors and service providers to maintain network performance and system availability.

Assist with WAN/LAN connectivity troubleshooting and network-related incidents.

Maintain accurate hardware and software inventory records.

Create and update technical documentation and knowledge base articles.





Ensure compliance with IT security policies, standards, and best practices.

Participate in after-hours support, maintenance activities, and on-call coverage as required.

What We''re Looking For University degree, diploma, or equivalent experience in Computer Science, Information Technology, or a related field.

Minimum 2 years of hands-on IT support experience in a corporate environment.

Strong knowledge of Microsoft Windows operating systems.

Experience supporting Microsoft Office or Microsoft 365.

Understanding of TCP/IP, VPNs, wireless networking, and general networking concepts.

Experience troubleshooting desktops, laptops, printers, and peripheral devices.

Excellent customer service and communication skills.

Strong analytical and problem-solving abilities.

Ability to prioritize multiple support requests in a fast-paced workplace.

Comfortable working independently and collaboratively within a team.

Nice-to-Have Skills Experience with any of the following is considered an asset: Active Directory Microsoft Exchange or Microsoft 365 Administration Cisco networking equipment VLAN concepts VoIP technologies Mobile device support Asset management IT documentation Service

Now or similar ITSM/ticketing systems Additional Requirements Ability to travel between Toronto work locations when required.

Ability to travel occasionally to the United States if needed.

Flexibility to work evenings, weekends, holidays, and participate in after-hours support on a rotational basis.

📌 IT Support Technician (Toronto)
🏢 PeopleToGo
📍 Toronto