As an IT Technical Support Specialist at Muskoka Algonquin Healthcare (MAHC), you will ensure the security and availability of IT infrastructure, providing Level 1 support for network, desktop, and telephony issues.

Your role includes assisting with system and application issues, user account management, and offering end-user training and support.

Additionally, you will handle desktop and network cable changes, manage support requests, and coordinate with third-party entities to resolve complex issues. ROLE Ensuresecurityandavailabilityoforganization''sinformation, IT infrastructure, and IT assets Level1supportfornetwork,desktopcomputing,andtelephonyissues Level1supportforapplication andsystemissues Level1supporttoenduser(trainingandadvice) Enrolmentandterminationofuseraccountswithinapplications,systems and provincial entities Desktopcomputerandnetworkcablemoves,adds,changes Managesupportrequeststoinsurecompliancewithservicelevelagreements Coordinationandescalation tothirdpartysupportentities REQUIRED EDUCATION & EXPERIENCE Post-secondary diploma/degree in a related discipline or equivalent work experience and training Minimum of 2 years'' experience providing level 1 IT support DESIRED EDUCATION & EXPERIENCE ITIL Foundation Certified CompTIA A+ Certification Microsoft Office Specialist Certification ADDITIONAL PERKS AT MAHC Staff referral program (Earn up to $1000 for each successful permanent part-time and permanent full-time current hire you refer to MAHC) Enrolment in the Healthcare of Ontario Pension Plan (HOOPP) ADDITIONAL INFORMATION Location: Multi-Site, working in person at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville.

Hours of Work: Shifts will be Monday to Friday 8 am - 4 pm, however, shifts and hours may change according to departmental requirements.

You may also be required to be available evenings and weekends.





Recruitment Process Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date.

Please Note: Applicants must submit their application through this posting listed to be considered.

Email and paper submissions will not be accepted unless otherwise indicated.

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To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers.

We thank all applicants for their interest in this opportunity.

As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted.

Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.

Please note, AI (Artificial Intelligence) is not being used to screen, assess, or select applicants in our recruitment process.

Conditions of employment for external hires includes; Proof of immunization and vaccination records to the Hospitals Occupational Health and Safety department Legal entitlement to work in Canada Satisfactory Criminal Record & Judicial Matters Check Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free.

We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation will be provided in accordance with the Ontario Human Rights Code.

If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled Looking for Housing? Check out Housing for Healthcare for rentals in Muskoka! Required Skills Required Experience

📌 IT Technical Support Specialist (Temporary Full-Time) (Huntsville)
🏢 Muskoka Algonquin Healthcare
📍 Huntsville