Company Summary Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents.

Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada.

With FCT, you will have the opportunity to build a meaningful career.

Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve.

If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you''ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

En tant qu''agent d''oprations bilingue, vous devrez: Assurer un service client de qualit suprieure nos clients via le portail, par e-mail et par tlphone, en rpondant toutes les demandes dans les dlais impartis.

Dvelopper des partenariats internes et externes afin damliorer lexprience globale du service client.

Grer, suivant les consignes du reprsentant du prteur, les problmes et les divergences relatives aux titres de proprit (prteur, spcialiste en crdit immobilier, etc.) Grer les tches quotidiennes conformment nos politiques dentreprise Travailler en collaboration avec nos clients externes, tels que les prteurs, les notaires et les courtiers VOTRE CONTRIBUTION: Assurer un service client de qualit suprieure nos clients via le portail, par e-mail et par tlphone, en rpondant toutes les demandes dans les dlais impartis.

Dvelopper des partenariats internes et externes afin damliorer lexprience globale du service client.

Grer, suivant les consignes du reprsentant du prteur, les problmes et les divergences relatives aux titres de proprit (prteur, spcialiste en crdit immobilier, etc.).





Grer les tches quotidiennes conformment nos politiques dentreprise.

Travailler en collaboration avec nos clients externes, tels que les prteurs, les notaires et les courtiers. VOS COMPTENCES: Un diplme de technicien(ne) juridique ou un notaire, ou une exprience quivalente, sera considr comme un atout.

Excellent sens du contact tlphonique, avec de solides comptences en communication et en relations interpersonnelles.

Capacit avre rsoudre les problmes et hirarchiser les priorits.

Doit tre bilingue. tre trs minutieux et avoir la capacit grer des priorits conflictuelles dans un environnement occup et ax sur les chanciers serrs.

Capacit faire preuve de bon jugement dans la protection des informations confidentielles.

Bonnes comptences avec MS Office et Outlook. *************************************************************************** HERES HOW YOULL CONTRIBUTE: Provide superior client service via the portal, email and telephone, responding to all requests within the allotted time frame.

Develop internal and external partnerships to improve the overall client service experience.

Manage, as directed by the lenders representative, issues and discrepancies related to titles (lender, real estate specialist, etc.).

Manage daily tasks in accordance with our corporate policies.

Work collaboratively with our external clients such as lenders, notaries and brokers. HERES WHAT YOULL BRING: A degree in legal technology or as a notary, or equivalent experience, is considered an asset.

Excellent telephone etiquette, with solid communication and interpersonal skills.

Demonstrated ability to solve problems and prioritize.

Must be bilingual.

Must be highly detail-oriented and able to manage conflicting priorities in a busy, deadline-driven environment.





Ability to exercise good judgment in protecting confidential information.

Intermediate MS Office and Outlook skills.

Advanced proficiency in French (reading, writing, and speaking) required.

Bilingualism certification is considered an asset.

Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women.

Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT.

We look forward to meeting you.

Total Direct Compensation: 52,310 - 62,850 Any pay range is in $CAD.

The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable) HERES WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more! *A For over a decade, FCT has been certified by the Great Place to Work Institute as one of Canadas best workplaces.

We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams.

In addition, FCT is recognized as one of Greater Torontos Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT.

We look forward to meeting you.

📌 Agent D’opérations Bilingue (Saint-Laurent)
🏢 FCT
📍 Saint-Laurent