RESPONSIBILITIES: Program Leadership &

• Governance Develop, define, and lead oversight and governance mechanisms for various workstreams across the engagement Build and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client priorities Manage complex, competing priorities with structured thinking and a high degree of creativity Apply agile and lean methodologies to ensure successful management and transparent reporting of initiatives Team Management &

• Execution Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plans Drive priorities and task assignments aligned with overall program objectives Navigate teams through technical and organizational challenges, applying proven PM principles Client &

• Stakeholder Management Act as a primary delivery contact for client stakeholders at all levels, including senior executives Partner with client account managers to understand business needs and translate them into actionable delivery plans Proactively surface risks, dependencies, and blockers before they impact delivery Ensure client expectations are consistently met and exceeded throughout the engagement Process &

• Quality Assurance Establish and maintain project management processes across all workstreams Develop resolution plans when delivery challenges arise, escalating appropriately and swiftly Ensure deliverables meet scope, quality, and timeline expectations before handoff or release TELCO INDUSTRY EXPERIENCE (REQUIRED) You have delivered digital projects within the telecommunications sector.





Experience with mass-market prepaid operators or MVNOs is strongly preferred. You have hands-on familiarity across several of the following: Self-service in remote channels : IVR, WhatsApp and conversational assistants. Self-service in owned channels : mobile app and authenticated web (My Account).

Sales and awareness products: public website, acquisition and conversion journeys.

Complementary products : device sales/e-commerce, captive portal.

Internal tools for operations teams: back-office, agent-facing and support tooling.

REQUIREMENTS: 7–10+ years of experience in project or program management, with at least 3 years in the telco industry Full professional fluency in Spanish and English (written and verbal) — required Proven track record delivering digital projects in the telco sector, ideally in Mexico or LATAM Strong command of project management tools: Jira/Confluence, Google Workspace, Notion, Smartsheet Demonstrated experience with agile and lean delivery methodologies Proven track record managing programs involving digital transformation, business process optimization, or organizational change Excellent communication and facilitation skills — able to translate complexity for both technical and executive audiences Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments Ability to manage multiple workstreams and resources simultaneously without sacrificing quality Nice to Have Telecommunications Engineering Degree Experience in consulting, agency, or professional services Professional certifications: PMP, PMI-ACP, Scrum Master, or Protected

📌 Senior Project Manager (TELCO) (Vancouver)
🏢 twentysix
📍 Vancouver