Overnight Customer Service Representative

Pay:$18/HrLocation: Remote residing in New Brunswick

Tiger

Tel is looking for reliable and dedicated Customer Service Representatives to join our team! This is a full-time remote position for individuals residing in New Brunswick.

About the Role

Are you looking for a role that challenges you and rewards your dedication? At Tiger

Tel, we operate as a vital communication hub for a diverse range of companies, serving callers 24/7.

We are looking for resilient, compassionate and professional individuals to join our fast-paced, high volume call center team.

This is not a sedentary, low activity position.

It is a ''call after call'' setting that requires focus, speed and precision.

We are seeking professionals who thrive under pressure and understands that true customer service is not for the faint of heart.

Key Responsibilities

You will manage inbound calls for various companies.

You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client.

You must deliver an empathetic, polite, and professional demeanor on every single call.

You must possess excellent grammar and clear, articulate spoken English.

We maintain high standards and you will be held accountable for meeting KPI''s that include schedule adherence, average wrap time and consistent quality assurance (QA) scores.

Your home office must meet the following technical specifications: You must provide your own equipment that meets the specifications during your new hire period.

Upon successful completion of your new hire period, Tiger





Tel will provide you with company issued equipment.

Windows 11 or higher.

Note Chromebooks, Apple/Mac products and tablets are not compatible with our systems. A wired (Ethernet) internet connection is required.

Wi-Fi connections are strictly prohibited due to stability requirements. A skilled grade wired headset with microphone. A minimum screen resolution of 1600x900 is required.

Two monitors are highly preferred to assist with monitor space for our systems

To be successful in this role, you must have:A welcoming voice with an upbeat tone

Strong command of the English language with good spelling and grammar

Computer skills in a Windows based environment

Dependable attendance and punctuality The ability to type 35 words per minute or more

Schedule and Availability

Full Time - 40 hours per week

Weekend and Holidays Because our operations run 24/7, you must be available to work one weekend day per week.

Holiday work in general is required.

Our Benefits for Full-Time Employees Include (Waiting period may apply):RRSP with company matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacations (up to 4 weeks per year over time)Tiger

Tel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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📌 Overnight Customer Service Representative (Moncton)
🏢 TigerTel
📍 Moncton