Job Title: Business Analyst / Product Owner CX & Voice of Customer (VoC) Location: Toronto, ON Work Mode: Hybrid Employment Type: Full-Time Job Description: Own and manage the product backlog and requirements for Customer Experience, Voice of Customer, NPS, CSAT, and customer journey initiatives Partner with business stakeholders to define customer measurement frameworks, KPIs, and improvement opportunities Translate customer feedback, analytics, and business needs into explicit, prioritized features, epics, and user stories Lead backlog refinement, sprint planning, UAT, and release planning in collaboration with Agile delivery teams Monitor customer experience metrics and ensure initiatives deliver measurable business outcomes Analyze customer feedback and behavioral data to identify trends, pain points, and opportunities for improvement Collaborate with CX, Marketing,



Operations, Data, and Technology teams to improve end-to-end customer journeys Define acceptance criteria and ensure requirements are clearly communicated to development and delivery teams Facilitate stakeholder meetings, requirement workshops, product discussions, and solution reviews Prioritize product enhancements based on customer impact, business value, data insights, and organizational priorities Track product performance and provide regular updates on backlog progress, customer metrics, and business outcomes Support continuous improvement initiatives focused on customer satisfaction, engagement, and overall experience

📌 Business Analyst / Product Owner – CX & Voice of Customer (VoC) (Toronto)
🏢 AceStack
📍 Toronto