- Processing donations in the donor management system
- Monitoring, recording, reconciling and/or reporting on donation accounts
- Identifying and resolving individual data anomalies and discrepancies
- Performing routine data entry
- Implementing plans and process improvements for administrative workflow
- Analyzing data
- Generating reports
- Liaising with internal and external contacts to obtain important data not available through the financial system

Requirements

- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum three (3) years relevant experience in administration
- Prior customer service experience in a professional setting
- Experience in financial procedures, biographic data and processes with respect to charitable donations
- General administrative accounting background
- High level of computer aptitude and accuracy required
- Knowledge of CRM software (such as Blackbaud or equivalent) and FIS an asset
- Ability to exercise initiative and sound judgment, tact and discretion in the performance of the job functions where confidentiality is essential




- Ability to pay meticulous attention to detail and accuracy of information in an often quick-paced and demanding setting
- Strong verbal and written communication skills

Core Competencies

Demonstrates expertise in donor management systems and financial procedures related to charitable donations, with a robust focus on data accuracy and administrative workflow improvements. Proficient in generating reports and liaising with stakeholders to ensure data integrity and confidentiality.

Highest-signal resume keywords

- Donor Management System Experience
- Financial Procedures Knowledge
- Data Analysis Skills
- CRM Software Proficiency
- Strong Communication Skills

ATS Optimization Keywords

Hard Skills

- Data Entry
- Data Reconciliation
- Report Generation
- Administrative Accounting
- Process Improvement

Soft Skills

- Attention to Detail
- Initiative
- Sound Judgment
- Tact and Discretion

Certifications & Qualifications

- Bachelor's Degree

Industry Keywords

- Charitable Donations
- Customer Service
- Biographic Data
- Administrative Workflow

Tools & Technologies

- CRM Software
- Blackbaud
- FIS

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📌 Constituent Services Administrator (Toronto)
🏢 Jobtailor
📍 Toronto