WHAT IS THE OPPORTUNITY? As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity.
You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.
WHAT WILL YOU DO? Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.
Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.
Collaborate with stakeholders and support teams to align solutions with business objectives
Document technical processes, create training materials, and mentor junior team members.
WHAT DO YOU NEED TO SUCCEED?
Must have: You have a strong background as a System Engineer/Analyst OR
You have experience with ServiceNow CMDB OR
You have experience with ServiceNow Discovery
Nice-to-have ServiceNow Certified Implementation Specialist (CIS) – Discovery
ServiceNow Certified Systems Administrator (CSA)
WHAT'S IN IT FOR YOU? A comprehensive Total Rewards Program including bonuses and flexible perks, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Support from a dynamic, collaborative, progressive, and high performing team,
as well as world-class tools and training
Opportunity to achieve great success and grow your career with RBC
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Skills Application Development, Application Testing, Critical Thinking, Detail-Oriented, Group Problem Solving, Multi-Level Communication, Standard Operating Procedure (SOP), System Applications, System Integration Testing (SIT), Technical Writing
Additional Job Details Address RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City Toronto
Country Canada
Work hours/week 37.5
Employment Type Full time
Platform TECHNOLOGY AND OPERATIONS
Job Type Regular
Pay Type Salaried
Posted Date 2026-04-17
Application Deadline 2026-08-29
Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
📌 Senior ServiceNow Discovery & Service Mapping Engineer (Toronto)
🏢 RBC
📍 Toronto