Elevate your career with Ricoh as a Senior Solutions Integrator, providing expert technical support for creative Document and Content Management solutions. Engage directly with clients to ensure performance and continuous improvement of solutions. In this client-facing position, you'll bring over five years of experience to support and enhance Ricoh solutions across various channels.

Collaborating with implementation teams is key, as you will analyze issues and optimize configurations. Your expertise will ensure top-tier performance and will help in mentoring junior team members, thereby strengthening the entire support framework. Key Responsibilities:

- Deliver advanced support for custom and pre-designed solutions
- Act as the technical lead in incident resolution and escalations




- Conduct root cause analyses on complex issues
- Collaborate with project stakeholders for seamless delivery
- Produce and maintain support documentation and knowledge articles Requirements:
- 5+ years in technical support for client-facing environments
- Degree or certifications in a technical field
- Proficient in Microsoft Office, HTML, CSS, and SQL
- Strong problem-solving and analytical skills
- Ability to mentor junior team members Enhance client satisfaction and drive solution performance as you boost Ricoh's reputation through your leadership.

📌 Senior Solutions Integrator at Ricoh (Mississauga)
🏢 Ricoh USA
📍 Mississauga