Sutton Benefits and Pension

Location: Saskatoon

Report to: Benefits Advisor

Objective and Scope

Reporting to the Benefits Advisor, the service manager – benefits & pension provides a high level of administrative support and coordination to manage the benefits & pension team's day-to-day workflow. The service manager also plays an integral role in engaging new and existing clients, managing client relationships, and ensuring client satisfaction standards.

Primary Responsibilities

- First point of contact for all client, prospect, and plan administrator inquiries.
- Provide regular administrative support by creating and prepping brochures, plan summaries, employee meeting presentations, marketing materials, and other required documents.
- Assist in processing client documentation, including group benefit applications, amendments, employee and pension enrollment, etc.
- Assist with various projects as required and actively participate in various meetings, providing support and information.
- Maintain multiple CRM systems to ensure data integrity for client and prospect information




- Keep abreast of industry changes.

Requirements

Education and Experience

- Post-secondary degree, diploma, or certificate In Business or administration
- 3 plus years in a client service administrative role. Experience in group benefits and pension is ideal.
- Intermediate-level technical proficiency, including CRM systems and Microsoft Office with an emphasis on Excel.

Skills and Competencies

- Highly organized with the ability to prioritize, multi-task, and follow through
- Collaborative, a team player and has a strong orientation to build good relationships
- Self-motivated and demonstrates initiative
- Strong communication skills, verbal and written
- Interpersonal, friendly, and welcoming personality

Compensation: Competitive Salary along with a comprehensive benefits package, including Group Health Insurance, a adaptable spending account, an Employee Assistance Program, and RRSP matching of up to 6%.

Application close date: September 11, 2026

📌 Service Manager - Benefits and Pension (Saskatoon)
🏢 Essence Recruitment
📍 Saskatoon