Title: Director, Global Managed Print Services Scotiabank’s Global Technology Enterprise Platforms (GTEP) – Workplace Experience & Enablement (WXE) manages the Bank’s employee digital footprint, strategy & roadmap, and overall experience. We provide business services in support of a stable, secure & efficient infrastructure and service delivery model that enhances the customer experience and supports business growth. We lead efforts around performance, optimization and innovation, capability planning, resource/financial management, contract management, and transparency in support of a world class employee experience.

The Director, Global Managed Print Services is responsible for leading the enterprise-wide strategy, governance, and operational management of managed print services across the organization. This role oversees global print operations including office, branch, and specialized print environments across all supported regions, ensuring services are secure, standardized, cost-effective, and aligned to business requirements. The role is accountable for driving simplification, standardization, and optimization of the global print estate through lifecycle governance, operational oversight, and strategic transformation initiatives.

This includes leading global print strategy, reducing operational complexity, optimizing costs, improving service performance, and ensuring consistent delivery across regions and business lines. Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Builds a high performance setting and implements a people strategy that attracts, retains,



develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; and, managing succession and development planning for the team. Define and maintain the enterprise-wide managed print services strategy, standards, policies, and operating model.

Establish governance frameworks for print lifecycle management, operational performance, vendor accountability, and service reporting. Oversee global print service operations including deployments, refreshes, upgrades, break/fix coordination, and operational support activities Ensure print services are delivered consistently across global regions while balancing local business and regulatory requirements. Monitor service performance, operational health, device utilization, lifecycle metrics, and service-related KPIs.

Lead continuous improvement initiatives to improve reliability, employee experience, and operational scalability Oversee vendor performance, service delivery quality, contractual obligations, SLA management, and financial performance. Lead global forecasting, budgeting, and financial planning activities related to managed print services. Partner with Procurement and Finance teams on sourcing strategies, vendor evaluations, commercial negotiations, and renewals.

Lead and develop a small globally distributed managed print services team. Partner with senior technology and business stakeholders to align print services with enterprise priorities and operational requirements. Foster a culture of accountability, operational excellence, collaboration, and continuous improvement. 8–10+ years of progressive experience in technology operations, managed print services, workplace technology, or infrastructure operations.



~ Experience managing enterprise-scale vendor relationships, managed service providers, and operational technology services. ~ Strong understanding of managed print operations, lifecycle management, service delivery, and operational governance practices. ~ Experience leading operational transformation, standardization, and cost optimization initiatives. ~ Strong financial management, stakeholder management, and executive communication capabilities. ~ Demonstrated leadership experience managing teams within complex enterprise environments.

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive

Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community

Engagement - no matter where you choose to work from;

we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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📌 Services Management Coordinator (Toronto)
🏢 Scotiabank
📍 Toronto