NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Clinical Service Desk Associate (Remote) to join our team! This is a full remote role and can be based anywhere in Canada.

All candidates are required to be shift flexible.

Night, weekend, and/or holiday work will be required.

Schedule can be changed as per client and business requirements or training needs.

Additionally, overtime may be required depending on business requirements. NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.

Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities Include: This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.

This is a call center environment in which we support our customers 24x7x365 All candidates will have to be shift flexible.

Shift work is required including nights, weekends, and/or holidays.

Account specific training is conducted during day shift hours, regardless of assigned shift.

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech.

Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner Responsible for driving resolution of incidents on a 24/7 desk Read text on computer screens for the duration of the shift Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks Ensure a quiet, private workspace with high speed, wired internet Travel up to 10% of the time, if required Lift up to 25 lbs. if needed for equipment setup Have a working cell phone for manager communication and Two-Factor Authentication Basic Qualifications: Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education) Minimum of 1 year of technical troubleshooting experience High school diploma or equivalent required Preferred Skills: Experience in a call center workplace Demonstrate a service philosophy in all interactions with clinicians and colleagues Effective communication and interpersonal skills Proficient typing and English language skills (both verbally and in writing) Strong listening capabilities to fully understand callers needs / requests Exceptional ability to work optimally in a fast-paced environment This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.

Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered.

We offer a full comprehensive benefits package that starts from your first day of employment. NTT DATA provides a reasonable range of compensation for Canada-based positions.

The starting pay range for this remote role is $40,536 - $63,503 annual salary.

This range reflects the minimum and maximum target compensation for the position across all Canada locations.

Actual compensation will depend on a number of factors, including the candidates actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Companys comprehensive benefits program in Canada,



including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts.

Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program.

Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

Artificial intelligence tools are used in our recruitment process to screen, assess, or select applicants.

Tous les candidats doivent tre disponibles pour travailler selon des horaires flexibles.

Le travail de nuit, de fin de semaine et/ou les jours fris sera requis.

L''horaire peut tre modifi en fonction des besoins du client, de l''entreprise ou des formations.

Des heures supplmentaires peuvent galement tre ncessaires selon les besoins de l''entreprise. NTT DATA Services s''engage amliorer les rsultats pour les patients en optimisant l''ensemble de l''cosystme de la sant.

Leader reconnu dans le secteur de la sant, l''entreprise propose des solutions cibles, notamment l''engagement des patients, l''analyse prdictive, l''hbergement cloud pour la sant, l''intgration et l''interoprabilit, la mise en uvre d''applications cliniques et de gestion des rclamations, la gestion du cycle de revenus et l''administration des polices d''assurance, en plus des services de base de gestion d''infrastructure, d''applications et de processus mtier.

Parmi ses clients figurent plus de 1800 hpitaux, 2200 tablissements de soins de longue dure, 225 tablissements de soins aigus, 43000 cliniciens, 1000 cabinets mdicaux et 50 assureurs, au service de 65 millions d''assurs.

Responsabilits: Ce poste fait partie de notre service d''assistance clinique aux prestataires, en tant qu''agent traitant principalement les appels entrants des clients.

Il s''agit d''un environnement de centre d''appels o nous assurons un support client 24h/24, 7j/7, 365j/an.

Tous les candidats doivent tre disponibles pour travailler selon des horaires flexibles.

Le travail post est requis, y compris les nuits, les week-ends et/ou les jours fris.

La formation spcifique au compte est dispense pendant les heures de bureau, quel que soit l''horaire attribu.

Rpondre aux appels entrants du service d''assistance provenant de clients du secteur de la sant concernant les aspects cliniques de diverses applications mdicales telles qu''Epic, Cerner, McKesson et Meditech.

Les incidents peuvent inclure, sans s''y limiter, des problmes de flux de travail, des erreurs d''application, des problmes d''accs utilisateur et des dysfonctionnements.

Consigner et documenter les commentaires pertinents, puis clturer ou escalader les tickets d''incident et les problmes associs dans les meilleurs dlais.

Assurer la rsolution des incidents sur un service d''assistance 24h/24 et 7j/7.

Consulter des crans d''ordinateur pendant toute la dure du poste.

Rester son poste de travail dsign et en attente tlphonique pendant une priode de 8 10 heures, pauses comprises.

Disposer d''un espace de travail calme et priv, quip d''une connexion internet haut dbit filaire.

Dplacements professionnels jusqu'' 10 % du temps, si ncessaire.

Capacit soulever des charges jusqu'' 11 kg.

Si ncessaire pour la configuration du matriel Disposer d''un tlphone portable fonctionnel pour communiquer avec le responsable et pour l''authentification deux facteurs Qualifications requises: Minimum de 4ans d''exprience en assistance technique ou combinaison quivalente de formation et d''exprience en dpannage technique (par exemple, 2ans d''exprience professionnelle et 2ans de formation technique) Minimum d''1an d''exprience en dpannage technique Diplme d''tudes secondaires ou quivalent requis Comptences souhaites: Exprience en centre d''appels Faire preuve d''un sens aigu du service dans toutes les interactions avec les cliniciens et les collgues Excellentes aptitudes la communication et aux relations interpersonnelles Matrise de la saisie au clavier et de l''anglais ( l''oral comme l''crit)



Excellentes capacits d''coute pour bien comprendre les besoins et les demandes des appelants Capacit exceptionnelle travailler efficacement dans un environnement dynamique Ce poste est rserv aux personnes souhaitant tre embauches directement par NTT DATA, Inc. ou ses filiales.

Veuillez noter que les candidatures de travailleurs indpendants (statut 1099 ou quivalent) ne seront pas prises en compte.

Nous offrons un ensemble complet d''avantages sociaux qui dbute ds votre premier jour de travail.

Send feedback NTT DATA offre une fourchette de rmunration raisonnable pour les postes bass au Canada.

La fourchette salariale de dpart pour ce poste distance est de 40 536 $ 63,503 $ par anne.

Cette fourchette reflte la rmunration cible minimale et maximale pour le poste dans lensemble des emplacements au Canada.

La rmunration relle dpendra dun certain nombre de facteurs, notamment le lieu de travail rel du candidat, son exprience pertinente, ses comptences techniques et dautres qualifications.

Ce poste peut galement tre admissible une rmunration incitative fonde sur la performance individuelle et/ou celle de lentreprise.

Ce poste est admissible au programme complet davantages sociaux de lentreprise au Canada, y compris une couverture sant et dentaire personnalisable avec tlmdecine, des crdits bien-tre et des rabais sur les abonnements des centres sportifs.

Les employs bnficient dune protection du revenu grce des rgimes dassurance vie, invalidit et dassurances facultatives, ainsi que dun accs un Programme daide aux employs disponible 24 h sur 24, 7 jours sur 7.

Les avantages supplmentaires comprennent une pargne-retraite, une allocation de tltravail pour les employs admissibles, ainsi que divers rabais et une assurance voyage.

Des outils dintelligence artificielle sont utiliss dans notre processus de recrutement pour filtrer, valuer ou slectionner les candidats. #L1-North

America About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.

We are committed to accelerating client success and positively impacting society through responsible innovation.

We are one of the world''s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries.

We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites.

This ensures we can provide timely and effective support tailored to each clients needs.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.

For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses.

If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here .

If you''d like more information on your EEO rights under the law, please click here .

For Pay Transparency information, please click here .

📌 Clinical Service Desk Associate (Remote) (Halifax Regional Municipality)
🏢 NTT DATA Services
📍 Halifax Regional Municipality