The Senior Bilingual Customer Service Representative serves as the primary point of contact for customers and plays a key role in delivering an exceptional customer experience.

This individual is responsible for proactively managing customer inquiries, coordinating activities with internal and external stakeholders, and ensuring issues are resolved efficiently while maintaining a high level of accuracy and service quality.

The incumbent also contributes to continuous process improvement initiatives, data integrity, and the achievement of team performance objectives. 6 month contract with possibility of extension Advantages Location: Montreal, Quebec Payrate: $26.52/h Global opportunities for professional growth and development Hybrid position Responsibilities Serve as the primary point of contact for customers and ensure timely, professional, and effective handling of customer inquiries.

Develop and maintain strong customer relationships while ensuring confidentiality and adherence to company policies.

Take ownership of customer requests from initiation through resolution, providing consistent follow-up and communication.

Coordinate activities among customers, operations teams, technicians, vendors, and business partners to ensure customer needs are met within established timelines.

Utilize CRM tools to accurately document, track, and manage customer service requests.

Create and manage service orders, ensuring all information is complete and accurate.

Process invoices and support billing activities, ensuring accuracy and compliance with established procedures.

Maintain and update inventory systems and databases to ensure data accuracy and integrity.

Participate in data management, validation, and system update projects.

Identify process improvement opportunities and recommend solutions that enhance operational efficiency and customer satisfaction.





Act as a resource for more complex customer issues and share knowledge and expertise within the team.

Contribute to the achievement of key performance indicators (KPIs) related to customer satisfaction, service quality, responsiveness, and data accuracy.

Qualifications Minimum of 3 to 5 years of experience in customer service, operations coordination, or administrative support within a fast-paced environment.

Strong customer relationship management and customer-focused mindset.

Excellent verbal and written communication skills.

Strong analytical thinking and problem-solving abilities.

Exceptional attention to detail and commitment to quality.

Proven ability to manage multiple priorities simultaneously and meet deadlines.

Ability to adapt quickly in a dynamic environment with changing priorities.

Self-motivated, accountable, and able to work independently with minimal supervision.

Experience using CRM systems (Salesforce, Service

Now, or equivalent) is highly desirable.

Advanced proficiency in Microsoft Office Suite, particularly Excel.

Knowledge of billing, order management, inventory management, or basic accounting principles is considered a solid asset.

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis What Sets Top Candidates Apart Strong customer-centric approach with the ability to build trusted relationships.

Proactive problem-solving skills and a sense of ownership.





Continuous improvement mindset with the ability to identify efficiencies and process enhancements.

Excellent organizational skills and a high level of accuracy in data management.

Ability to work collaboratively across multiple teams while maintaining a positive and professional attitude.

Summary If this position sounds like a good fit for you please APPLY ONLINE at Randstad.ca Note: only qualified candidate will be contacted Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada''s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

📌 Senior Bilingual Customer Service Representative (Montreal)
🏢 randstad canada
📍 Montreal