RESPONSIBILITIES:Program Leadership & GovernanceDevelop, define, and lead oversight and governance mechanisms for various workstreams across the engagementBuild and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client prioritiesManage complex, competing priorities with structured thinking and a high degree of creativityApply agile and lean methodologies to ensure successful management and transparent reporting of initiatives**Team Management & Execution**Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plansDrive priorities and task assignments aligned with overall program objectivesNavigate teams through technical and organizational challenges, applying proven PM principles**Client & Stakeholder Management**Act as a primary delivery contact for client stakeholders at all levels, including senior executivesPartner with client account managers to understand business needs and translate them into actionable delivery plansProactively surface risks, dependencies, and blockers before they impact deliveryEnsure client expectations are consistently met and exceeded throughout the engagementProcess & Quality AssuranceEstablish and maintain project management processes across all workstreamsDevelop resolution plans when delivery challenges arise, escalating appropriately and swiftlyEnsure deliverables meet scope, quality, and timeline expectations before handoff or release**TELCO INDUSTRY EXPERIENCE (REQUIRED)**You have delivered digital projects within the telecommunications sector.



Experience with mass-market prepaid operators or MVNOs is strongly preferred. You have hands-on familiarity across several of the following:Self-service in remote channels : IVR, WhatsApp and conversational assistants.Self-service in owned channels : mobile app and authenticated web (My Account).Sales and awareness products: public website, acquisition and conversion journeys.Complementary products : device sales/e-commerce, captive portal.Internal tools for operations teams: back-office, agent-facing and support tooling.REQUIREMENTS:7–10+ years of experience in project or program management, with at least 3 years in the telco industryFull professional fluency in Spanish and English (written and verbal) — requiredProven track record delivering digital projects in the telco sector, ideally in Mexico or LATAMStrong command of project management tools: Jira/Confluence, Google Workspace, Notion, SmartsheetDemonstrated experience with agile and lean delivery methodologiesProven track record managing programs involving digital transformation, business process optimization, or organizational changeExcellent communication and facilitation skills — able to translate complexity for both technical and executive audiencesStrong client-facing skills and experience managing expectations in fast-paced, ambiguous environmentsAbility to manage multiple workstreams and resources simultaneously without sacrificing quality**Nice to Have**Telecommunications Engineering DegreeExperience in consulting, agency, or professional servicesProfessional certifications: PMP, PMI-ACP, Scrum Master, or Secure #J-18808-Ljbffr

📌 Senior Project Manager (Vancouver)
🏢 twentysix
📍 Vancouver