Application Support Analyst (SQL & Business Systems)

We are seeking an Application Support Analyst to join a growing IT team supporting critical business applications across a dynamic manufacturing environment. This permanent, full time role is ideal for a technically minded professional who enjoys troubleshooting issues, supporting end users, improving business processes, and working closely with stakeholders to ensure applications and systems operate effectively. While SQL experience is important, this is primarily a support-focused role centered on maintaining and enhancing business applications, investigating issues, and delivering a high level of service to users across the organization.

Serve as a primary point of contact for application-related issues, incidents, and service requests Troubleshoot and resolve application, system, and data-related issues in a timely mannerInvestigate and analyze incidents through the organization's ticketing system Write and modify SQL queries to support troubleshooting, reporting, and data analysis activities Monitor application performance and proactively identify opportunities for improvement Support integrations between business systems and web-based applications Assist with application testing, upgrades, deployments, and user acceptance activities Create and maintain technical documentation, user guides,



and support procedures Liaise with third-party software vendors to resolve complex issues and coordinate support activities Participate in an on-call rotation schedule 2+ years of experience in application support, business systems support, IT analysis, or a related technical support role Strong SQL Server and T-SQL skills with the ability to analyze and troubleshoot data-related issues Ability to communicate effectively with both technical and non-technical stakeholders University degree in Computer Science, Information Technology, Software Engineering, or a related field Experience with Power BI or reporting tools Exposure to manufacturing, industrial, or operational environments Experience coordinating with third-party software vendors Familiarity with IT service management, helpdesk, or support frameworks The successful candidate combines strong technical troubleshooting skills with a customer-focused mindset. You enjoy working directly with users, investigating issues, and helping teams get the most out of the systems they rely on every day. You are comfortable bridging the gap between technology and business operations, using SQL and other technical tools to diagnose problems, identify solutions, and support continuous improvement initiatives.

Permanent, long-term career opportunity Collaborative and supportive IT team Professional growth into senior application support, systems analyst, or business systems roles If you are an IT professional who enjoys solving problems, supporting business users, and leveraging SQL to drive effective solutions, we'd love to hear from you. #

📌 SQL Developer (Secret Clearance Required) (Milton)
🏢 Experis
📍 Milton