Grand River Community Health Centre Charing Cross Family Practice Location Is Artificial Intelligence used for screening or assessment of candidates Yes No
Grand River Community Health Centre (GRCHC) is a dynamic, client-centred organization committed to delivering high-quality primary health care services to the diverse community of Brantford Brant and Norfolk. We are proud to have achieved the Canadian Centre for Accreditation (CCA) standards for quality in governance and management of Community-Based Primary Health Care - for the fourth consecutive time. This recognition reflects our unwavering commitment to excellence, accountability, and delivering high-quality care to our communities.
Grand River Community Health Centre (GRCHC) is a dynamic, client-centred organization committed to delivering high-quality primary health care services to the diverse community of Brantford Brant and Norfolk. We are proud to have achieved the Canadian Centre for Accreditation (CCA) standards for quality in governance and management of Community-Based Primary Health Care - for the fourth consecutive time. This recognition reflects our unwavering commitment to excellence, accountability, and delivering high-quality care to our communities.
The Medical Secretary/Receptionist is the first point of contact for clients and visitors. This role involves managing front-desk operations, supporting clinical staff, maintaining patient records, and ensuring effective, smooth day-to-day clinic functioning.
Responsibilities & Skills: Greet and check in patients in a professional and courteous manner
Schedule, confirm, and manage appointments in person, via phone or secure messaging




Answer phone calls and respond to inquiries or direct calls appropriately
Maintain and update patient records in EMR systems, scanning and faxing
Third party billing
Prepare and manage correspondence (letters, emails, faxes)
Effectively and efficiently communicate with specialist offices, labs etc. to help manage patient appointments and care
Coordinate and track referrals and follow-up appointments
Handle patient and other sensitive information with confidentiality and discretion
Completion of a Medical Office Administration program or equivalent experience
5 years of experience in a medical office or clinic setting
Proficiency in electronic medical record (EMR) systems (e.g., PSS, TELUS Health preferred)
Proficiency in word processing and data input
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Knowledge of medical terminology
Ability to work independently and as part of a team
Patient-focused attitude
Flexibility to work day and evening shifts (one evening per week)
Location Brantford , ON
Why Work at Grand River CHC? Competitive salary and benefits package
Supportive, team-oriented work environment with opportunities for professional growth.




Work-life balance with a focus on employee well-being.
Meaningful work that positively impacts the health and well-being of the Brantford community.
Benefits of Living in Brantford, Ontario: Brantford, known as "Telephone City", is a growing community with a rich history and a welcoming atmosphere. Some benefits of living in Brantford include:
Affordable Housing: Compared to larger urban centers, Brantford offers a lower cost of living and housing options for families and professionals.
Great Location: Conveniently located between Toronto, Hamilton, and London, Brantford provides easy access to major cities via Highway 403.
Green Spaces & Recreation: Enjoy beautiful parks, trails along the Grand River, and recreational activities for all ages.
Strong Community Feel: A friendly, close-knit community with excellent schools, cultural events, and local businesses.
Growing Economy : Brantford is home to a thriving job market, post-secondary institutions, and opportunities for career growth.
The Grand River Community Health Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientations, and persons of any gender identity or gender expression.
To ensure there is an equal opportunity during the recruitment and selection process, Grand River Community Health Centre provides accommodation for applicants with disabilities upon request.

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📌 Medical Secretary (Ontario)
🏢 Alliance for Healthier Communities
📍 Ontario