The primary responsibilities are, but are not limited to, the following:

Manage and maintain product listings across eCommerce platforms, ensuring accuracy and consistency.

Optimize product content, categorization, and online merchandising to enhance customer experience and sales performance.

Monitor website functionality and user experience, identifying opportunities for improvement and issue resolution.

Execute online merchandising strategies to promote seasonal products, featured items, and marketing campaigns.

Provide exceptional customer support by responding to online inquiries, resolving customer concerns and maintaining a positive brand experience.

Collaborate with the marketing team to support email campaigns and digital promotions, and online initiatives.

Participate in planning and execution of projects that improve eCommerce processes, operational efficiency, and customer satisfaction.

Support search engine optimization (SEO)



best practices to improve organic website traffic and product visibility.

Analyze customer behavior and website performance to identify opportunities to improve conversion rates, retention, and overall customer experience.

Drive growth of online sales channels through strategic initiatives and continuous improvement efforts.

Act as a key contributor to the organization’s digital growth strategy.

Qualifications

Must be able to read, write and take direction in English

Proficient with computers and Microsoft Office (Word, Outlook, Excel)

Familiarity with content management systems/databases or similar

Must be proactive with robust organizational and time management skills

Working Conditions

Work independently and part of a team

Ability to work in a confidential manner

Communicate with staff, customers, and management

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📌 eCommerce Coordinator (Alberta)
🏢 Northernmetalic
📍 Alberta