FlexSpace Logistics is a leading and fast-growing Canadian storage and logistics solution provider for businesses of all sizes. We are dedicated to creating reliable, creative and valuable solutions for the businesses that seek our expertise in the storage and logistics space. We own and operate our own storage facilities, while also leveraging a network of warehouse owner/operators' facilities to connect businesses with the services they really need.FlexSpace is backed by StorageVault Canada, Canada's largest storage provider - a publicly traded, multi-billion-dollar storage powerhouse. Our FlexSpace business is currently transitioning from startup to enterprise through strategic investment in our systems, our team and our services - an extremely exciting time for the business.
At its core, FlexSpace Logistics simplifies the complexities of storage and logistics for our clients. We do this through strategic supply chain management, dedicated account support and continuous review of the services we provide, something rare in our industry. We offer 3PL/ fulfilment, co-warehousing, transport, last-mile delivery services and everything in between.
The FlexSpace team respects each other, our clients, and values the chance to serve the Canadian market. We listen, are resourceful, work quickly and creatively to provide value for every client.
Job Summary We are seeking a passionate and customer-focused individual to join our team as a Customer Success Manager.
The successful candidate will be highly self-motivated; Customer Success obsessed and have experience in the warehousing/ fulfilment / logistics industry. An understanding of Supply Chain Management is a massive value add.
As a Customer Success Manager, you will be responsible for:
Building and maintaining strong relationships with our clients
Ensuring the services we are providing them fit their needs
Being a dedicated resource for swift support
On-site move-in support across the Greater Toronto Area




Understanding our clients' business and products
Understand the services we are providing them, and seek opportunities to improve customer supply chain strategy to meet their business goals
The role focuses on both, current service satisfaction and proactive suggestions for their evolving storage and logistics strategy.Part of the role is identifying value add opportunities that make sense for our clients.
You will be the main point of contact for our customers, providing support, guidance, and expertise to help them achieve their business goals.
This hire is only the third Customer Success Manager role for FlexSpace, which, with success can lead to massive personal growth in the years to come. With a small team like ours, every member of the team has the opportunity to make a significant impact. The customer success program is still being moulded, with lots of room for a new team member to contribute to the shape the process of our program.
FlexSpace is focused on becoming Canada's largest Business Storage provider and anyone considering joining the team needs to be up for that task!
Responsibilities Build and maintain strong relationships with key stakeholders
Understand customer needs and objectives to provide tailored solutions
Serve as the primary point of contact for customer inquiries and issues post-sale
Collaborate with cross-functional teams to ensure customer satisfaction
Conduct regular business reviews to assess customer satisfaction, and identify areas to improve our services




Develop and execute strategies to drive customer success and retention
Identify upsell and cross-sell opportunities to drive value for our clients and increase account value for FlexSpace
Provide training and support to customers on service uses and best practices
Monitor customer usage data to identify trends and proactively address potential issues
Assist with local on-site move-in support if necessary for the clients
Skills To be successful in this role, you should possess the following skills:
Strong business development skills with the ability to identify market opportunities
Excellent communication and interpersonal skills to effectively engage with customers
Proven experience in account management or sales, preferably in a B2B environment
Leadership abilities to guide customers through their journey with our products/services
Proficiency in Salesforce or similar CRM software for managing customer relationships
Strong negotiation skills to resolve conflicts and reach mutually beneficial agreements
Analytical mindset with the ability to analyze data and derive actionable insights
Experience 3 years of experience in customer support, account management or sales.
Experience in the logistics, fulfilment or warehousing industry
Relevant certifications in business, customer support, logistics, or supply chain management are advantageous.
B2B Account Management: 3 year (preferred)
Education: Bachelor's Degree (preferred)
Post secondary degree or diploma in business administration, logistics, or a related field (or equivalent practical experience).
If you are a proactive problem-solver with a passion for customer success, we would love to hear from you. Join our team and help us deliver exceptional value to our customers while driving business growth.
Job Type: Full-time
Dental care
Extended health care
Paid time off
Work Location: Hybrid remote in North York, ON

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📌 Customer Success Manager (Ontario)
🏢 FlexSpace Logistics
📍 Ontario