Drive impactful service improvements as a HEO Operational Service Management Manager at the Insolvency Service in Stratford. Collaborate on product management and problem resolution to enhance digital services.

Looking for talented HEOs who can support both Product Management and Problem Management disciplines. Your role will involve engaging with users and stakeholders to ensure digital services align with business needs. You will play a key part in continuous improvement, enhancing user experience while maintaining service reliability and compliance.

Key Responsibilities:
• Manage and improve digital services and business systems
• Build relationships with users and technical teams
• Investigate issues to identify root causes




• Monitor service performance using data insights
• Collaborate across Product and Problem Management workstreams

Requirements:
• Experience in service or product management
• Robust analytical and problem-solving abilities
• Excellent communication and relationship-building skills
• Understanding of governance and compliance processes
• Ability to support testing and implementation activities

Enhance digital service delivery and support operational excellence at the Insolvency Service.
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📌 HEO Manager for Digital Services (Ontario)
🏢 Allscreens Nationwide
📍 Ontario