Required Some roles are measured by completed tasks. The trainer’s role is measured by transformations. Every day, you’ll have the opportunity to train, transform and rethink what no longer serves a purpose, reshape what needs to evolve and even completely overhaul how things are done. But you’re not doing all of these things for you—you’re doing them to serve our members and our clients every day. It is a discreet but powerful role of influence. You don’t seek the spotlight—you shine it on the right people. We believe that a trainer’s impact is measured by the learner’s success, and not by their own performance. If you share that belief, then this position is for you. As a trainer and coach, you support employees with their development by helping them to integrate what they’ve learned into their daily work in the Individual Insurance Division and New Business and Underwriting Administrative Department. More specifically, you will be required to:
Provide individual or group coaching to learners to help them develop their skills
Ensure structured follow-up on integrating learning into the workplace
Help learners connect training to real-life situations in their role
Help employees to be more independent and confident in their work
Support problem-solving and encourage sharing of best practices
Encourage collaborative learning and continuous improvement
Work with industry experts to keep knowledge up to date and maintain credibility
Encourage employees to apply what they’ve learned practically to their work
Identify barriers to transferring knowledge and suggest appropriate solutions
Take on an advisory role with managers and employees to help reinforce learning
Collect and analyze field observations to improve learning paths and strategies
Help coordinate training activities, maintain educational tools and resources and encourage the use of learning platforms




Does this job fit your profile? The Skills Development Strategies Department would like to meet you!
What we offer* Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Benefits apply based on eligibility criteria.
What You Bring To The Table College diploma in a related field
A minimum of three years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Intermediate experience with knowledge transfer, career development and providing support for learners
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
Intermediate-level skills in interpersonal communication, coaching, teamwork and business networking
Intermediate knowledge of Microsoft 365 tools and online learning platforms
Decision quality, Differences, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable) Job Family Human resources (FG)
Unposting Date 2026-08-26

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📌 Technician, Skills training and competency development (Quebec City)
🏢 Desjardins
📍 Quebec City