About Us Glass Doctor has been serving customers since 1962, with locations across Canada and the United States. Our Edmonton team specializes in residential, commercial, and emergency glass services.
Our office is fast-paced, team-oriented, and plays a key role in delivering a high level of service to our customers every day.
About the Role We are looking for a reliable, organized, and customer-focused individual to join our team as an Office Administrator. This role is ideal for someone who enjoys helping people, can think on their feet, and is comfortable managing multiple tasks in a busy environment.
Key Responsibilities Answer incoming calls and assist customers in a professional and friendly manner
Respond to emails in a timely and organized manner
Assist walk-in customers with inquiries and service requests
Schedule quotes, service calls, and installations
Prepare and follow up on quotes and work orders
Process orders, invoices, and payments
Coordinate with technicians, suppliers, and clients




Maintain accurate records in scheduling and job management systems
Provide general office support, including filing, organization,
Assist in maintaining cleanliness of the office, lunchroom, and washroom areas
What We're Looking For Strong customer service skills and a positive attitude
Ability to multitask and stay organized in a fast-paced workplace
Good problem-solving skills and sound judgment
Clear and professional communication (written and verbal)
Reliable and able to follow through on tasks independently
Comfortable learning new systems and processes
Qualifications Minimum high school diploma
Previous administrative or customer service experience preferred
Experience in construction, trades, or service industries is an asset
Proficient with computers, email, and basic office software
Additional Information Full-time, permanent position (5 days per week)
Occasional weekend work may be required

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📌 Service Representative (Warranty), serviceQ (Alberta)
🏢 Qualico Canada
📍 Alberta