Transform contact centers with iA Financial Group as an IT Advisor specializing in Genesys solutions. Drive digital transformation and enhance collaboration in a hybrid work environment.

In this role, you will be instrumental in aligning business needs with technological capabilities. With over five years of advisory experience, you will support strategic planning, obstacle identification, and roadmap development for contact centers. Your deep knowledge of Genesys will drive continuous improvement efforts and enhance customer experiences.

Key Responsibilities:
• Align business ambitions with technology capabilities
• Support internal partners in planning and roadmapping
• Recommend tailored solutions for project needs
• Maintain a catalog of system capabilities
• Monitor industry best practices and promote events

Requirements:
• Minimum 5 years of advisory experience
• Expertise in Genesys or equivalent technologies
• Robust analytical and problem-solving skills
• Advanced proficiency in French and English
• Ability to manage stakeholder relationships

Leverage your experience in digital transformation to enhance contact center operations at iA Financial Group.
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📌 IT Advisor for Contact Centers at iA (Quebec City)
🏢 Iaawg
📍 Quebec City