Thomson Rogers LLP is seeking a Junior Help Desk Technician to join its IT group.
About Us With over 90 years of practice, Thomson Rogers LLP is one of Ontario’s most trusted and long-standing law firms. Since , the firm has represented individuals and families facing life-altering injuries and complex legal challenges. Our lawyers lead high-stakes cases in personal injury, medical malpractice, family law, along with municipal, planning, and expropriation law.
Description of the Role The Junior Help Desk Technician role is to deliver support to end users in the organization concerning the use of various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and hardware issues for all staff members.
Responsibilities Field incoming calls from end users and resolve application and hardware issues
Perform hands‑on fixes at the desktop level, under the direction of the Network Administrator and/or Director of IT
Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Communicate application problems and issues to team leaders
Test fixes and perform post‑resolution follow‑ups to ensure problems have been adequately resolved
Identify and learn appropriate software applications used and supported by the organization
Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti‑virus software, and other security‑related updates as directed by team leaders




Apply diagnostic utilities to aid in troubleshooting
Assist in maintaining cybersecurity best practices, including endpoint protection, phishing awareness, and access control policies
Support additional IT projects and administrative tasks as required
Education and Experience Requirements College Diploma or related work experience
One to two years’ experience providing Help Desk support or client support in a professional or similar environment
Must be proficient in using Microsoft Office to aid end users in resolving issues
Must have experience working in a Microsoft environment
Must have experience working with Windows 10, 11 in an AD domain environment
Knowledge of Apple and Android mobile devices and overall mobile device management; experience with Intune is required
Experience with Zoom, Zoom rooms, and Poly devices is a plus
An interest in cybersecurity or relevant education/certifications (e.g., Security+, Microsoft SC-, or similar) is highly desirable
Excellent troubleshooting, organization, communication (both verbal and written), and customer service skills
Strong attention to detail, versatile, able to multitask, and adapt while staying calm in a fast‑paced,



deadline‑oriented environment
Desire to remain up‑to‑date with current and future technologies emerging in the industry
Technical hardware skills a definite asset
Excellent interpersonal and time management skills
Excellent analytical skills combined with adaptability would be an asset
A service‑oriented professional who takes pride in providing responsive and effective support
Previous exposure to working in the legal environment would be an asset
Collaborative, approachable, and able to build positive working relationships across the firm
Employment type: Full-time
Vacancy reason: Replacement of an employee who resigned
Administrative Items Paid vacation time off
Employer‑paid benefit coverage, including a Health Spending Account
This role is on‑site for the 3‑month onboarding period. Upon completion of onboarding, employees may be eligible for one remote workday per week, depending on business and project needs.
Expected Compensation Range $55, – $65, CAD
At Thomson Rogers, we recognize that exceptional talent comes in many forms. Compensation will be tailored to reflect your experience, skill set, and the impact you are ready to make in this role.
Hiring Approach From résumé review to in‑person interviews, every step of our hiring process is guided by HR at this time.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

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