Elevate your career as a Field Support Analyst with MNP Digital. This in-office role focuses on technical problem-solving and exceptional customer service for clients in Burlington and Mississauga.

MNP Digital is seeking a skilled Field Support Analyst with at least five years of customer service experience in an IT call center. You will handle technical incidents Tier 1 to Tier 3, engaging with clients both in office and remotely. Your expertise in Active Directory, MS 365, and networking will be paramount in ensuring client satisfaction and effective issue resolution.

Key Responsibilities:
• Respond to client technical concerns in person and online
• Resolve complex issues beyond L1 support
• Collaborate with teams for timely solutions
• Log interactions accurately in Service Tickets
• Conduct root cause analysis for ongoing problems

Requirements:
• 5+ years IT call center customer service experience
• Relevant technical diploma or certifications
• Intermediate knowledge of Active Directory
• Proficiency in MS 365 and Networking
• ITIL v4 Foundations certification required

Transform client relationships with technical expertise and a commitment to service.
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📌 Field Support Analyst at MNP Digital (Ontario)
🏢 MNP
📍 Ontario