Customer Service Representative (Saint-Laurent)

Customer Service Representative (Saint-Laurent)

17 Aug
|
Atlas Copco
|
Saint-Laurent

17 Aug

Atlas Copco

Saint-Laurent

.fit_to_content{width:%;height:auto} Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team? Join us on our journey for a better tomorrow.

Customer Service Representative - Logistics Allow us to introduce ourselves You may think you dont already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copcos industry leading air compressors.

Thats right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more in over countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same! We dont just promote diversity and inclusion because its the right thing to do, we do it because its what drives best results.

We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status Atlas Copco Compressors Canada is proud to be a Certified Great Place to Work! Your new role will be As our newest Customer Service Representative Logistics (12 month contract) , your passion for communicating with people and delivering great customer service will be your strongest asset as you build relations with our clients and promote a positive company image.

In your day-to-day you will take responsibility for order processing and providing accurate and prompt information regarding customer orders.

This is a temporary 12-month contract.

The main activities youll take care of Receiving POs from our various departmentsand processing the order inour CRM system (C4C) for both internal and external customers Providingfollowups with our customers on orders throughout the order processing cycle via e-mail or phone Ensuring good communication between our departments (Engineering, Service, etc) regardinginventory inquiries Receiving, processing,



and investigating any customer returns and informing them of our returns policies Maintaining a valuable company imagine and building good relations with customers in handling their questions, requests, and concerns Instructing our local warehouse team in shipping priorities Participating in the annual inventory count with the rest of the logistics department What you can expect from us 35-hour work week with3 days mandatory in office Summer Friday schedule from May to end of August 3 weeks vacation, 5 flex days, 5 sick days and 1 floater day for a 12 month contract Health, Dental, Vision Insurance paid by the company for you and your dependents Unlimited access to our online learning platform Monthly social activities What will help you succeed in your new role Youve achieved a minimum of a high school diploma Youre fluently bilingual in French and English (verbal and written) You have a minimum of 3years of experience in customer service in an similar environment (technical service ormanufacturing industry) Youre strong with computer systems including Microsoft Office (SAP and any ticket system experience would be a strong asset) This position requires fluent English communication skills for speaking with customers and colleagues across Canada. #ACA Reprsentant.e service la clientle - Logistique Permettez-nous de nous prsenter...

Vous pensez peut-tre que vous ne nous connaissez pas encore, mais nos chemins se sont certainement dj croiss ! Qu''il s''agisse de la bouteille d''eau que vous tenez la main, de la lampe qui claire votre chambre ou mme du t-shirt que vous portez, il y a de fortes chances que chacun de ces objets ait t cr l''aide de l''un des compresseurs d''air Atlas Copco, leader sur le march.

C''est vrai, l''air comprim est PARTOUT, et nous sommes ravis d''avoir des clients dans tous les secteurs : mdical, textile, pharmaceutique, agroalimentaire et bien d''autres encore... dans plus de pays travers le monde ! Nous aimons nous considrer comme un leader de l''industrie et nous encourageons nos employs penser de mme ! Nous ne nous contentons pas de promouvoir la diversit et l''inclusion parce que c''est la bonne chose faire, nous le faisons parce que c''est ce qui donne les meilleurs rsultats.

Nous accueillons les candidats de toute race, couleur, origine nationale ou ethnique, religion, sexe, orientation sexuelle,



identit ou expression de genre, handicap, statut marital, ge et tout autre statut protg par la loi.

Atlas Copco Compresseurs Canada est fier d''tre certifi Great Place to Work ! Votre nouveau rle sera En tant que nouveau Reprsentant.e service la clientle Logistique (contrat 12 mois) votre passion pour la communication avec les gens et la prestation d''un excellent service la clientle seront vos meilleurs atouts pour tablir des relations avec nos clients et promouvoir une image positive de l''entreprise.

Dans votre travail quotidien, vous serez responsable du traitement des commandes et vous fournirez des informations prcises et rapides concernant les commandes des clients.

Ce poste est un contrat temporaire de 12 mois.

Les principales activits dont vous vous occuperez Rception des commandes des spcialistes en pices dtaches et traitement de la commande par notre systme CRM (C4C) pour les clients internes et externes.

Assurer le suivi des commandes des clients tout au long du cycle de traitement des commandes par courriel ou par tlphone.

Assurer une bonne communication entre nos services pour les demandes d''inventaire.

Recevoir, traiter et enquter sur les retours des clients et les informer de nos politiques de retour.

Maintenir une bonne image de l''entreprise et tablir de bonnes relations avec les clients en traitant leurs questions, demandes et proccupations Donner des instructions l''quipe de l''entrept sur les priorits en matire d''expdition Participer l''inventaire annuel avec le reste du dpartement logistique.

Ce que vous pouvez attendre de nous Semaine de travail de 35 heures avec 3 jours obligatoires au bureau Horaire d''t partir de mai fin d''aout 3 semaines de vacances payes au dpart, 5 jours de maladie, 5 jours flexibles, 1 jour de cong flottant (pour un contrat de 12 mois) Assurances mdicale, dentaire, vision (pays par l''entreprise) pour vous et vos personnes charge Activits sociales au bureau mensuelle Plateforme dapprentissage illimit Ce qui vous aidera russir dans votre nouveau rle Vous avez obtenu au minimum un diplme d''tudes secondaires.

Vous tes parfaitement bilingue en franais et en anglais (oral et crit) Vous avez un minimum de 3an d''exprience en service la clientle dans un environment comparable (service technique, manufacturier) Vous matrisez les systmes informatiques, y compris Microsoft Office (une exprience de SAP et de tout systme de billetterie serait un atout important).

Ce poste exige des comptences en communication en anglais courant pour parler avec les clients et les collgues travers le Canada.

📌 Customer Service Representative (Saint-Laurent)
🏢 Atlas Copco
📍 Saint-Laurent

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