Lead the Intact Agency team as a Unit Manager in Calgary, AB, utilizing your insurance expertise. This hybrid role involves managing a dynamic team and ensuring top-notch customer service efficiency.

As a Unit Manager with Intact, you will supervise and coordinate the team's operational activities to optimize resource use. Key responsibilities include performance management, ensuring service quality, and implementing improvements that align with company goals. Your leadership will be key in fostering team training and compliance with customer experience standards in a fast-paced customer service environment.

Key Responsibilities:
• Lead and supervise team activities to optimize resource use
• Manage employee performance and ensure continuous training




• Control service quality and meet customer center objectives
• Propose operational improvements for service and risk management
• Oversee social media engagement and customer inquiries

Requirements:
• 3–5 years of P&C; insurance experience
• Proven leadership and team development skills
• Solid strategic planning capabilities
• Excellent communication and time-management skills
• Ability to manage change and analyze results

Utilize your operational leadership and insurance expertise to drive the success of the Intact Agency team in Calgary.
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📌 Unit Manager of Operations in Calgary (Alberta)
🏢 Intact Financial
📍 Alberta