About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

Job Description
Operational Excellence Analyst
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best-in‑class customer and dealer experiences in a collaborative and innovative environment. TFS is a key part of the Toyota family, a global company known for its technological leadership, high quality products, continuous improvement, and environmental responsibility.

TFS is offering a permanent position for an Operational Excellence Analyst within the Business Innovation Department. The Analyst is responsible for supporting continuous improvement initiatives across the enterprise by collaborating with cross‑functional teams to identify issues, document end‑to‑end processes, conduct data analysis, and develop effective countermeasures that enhance quality, efficiency, and customer satisfaction. This role contributes significantly to building organizational capability, establishing standard work protocols, and fostering a culture of kaizen in alignment with Toyota Way principles. The Operational Excellence Analyst reports to the Manager of Business Innovation and will be based at the Markham Head Office.

What You Will Be Doing




Continuous Improvement and Problem Solving

Lead cross functional project teams to identify problems, map processes, analyze data, and develop and implement solutions that address root causes

Apply Toyota Way methodologies including TPS, TBP, to support structured problem solving, standardization of work, and visual process mapping

Connect improvement opportunities that exist between departments as part of the broader TFS value stream

Support end to end process improvement across operations, technology, and customer facing teams

Facilitate workshops/training on Toyota Way methodologies (ex. TPS, TBP, JKK)

OE Framework and Engagement

Sustain and continuously improve the Operational Excellence Engagement Framework and SharePoint Site

Enable consistent use of OE tools, templates, and practices across the organization

Support planning and execution of kaizen events, workshops, and improvement cycles; including the annual regional Kaizen competition.

Create strategies, frameworks, and learning assets that support operational excellence and transformation priorities

What You Bring

Degree in Business, Engineering, Operations, Data Analytics, or a related field.

5+ years of experience leading operational excellence, continuous improvement, or business process transformation with a strong track record of measurable results.

Strong organizational skills with a proactive approach to managing multiple priorities.

Ability to work with various partners,



vendors and stakeholders to build alignment and consensus on key initiatives

Demonstrated ability to design and implement process controls, operating mechanisms, and benefit tracking that link to financial and customer outcomes.

Excellent interpersonal, verbal, and written communication skills with both technical and non‑technical stakeholders.

Collaborative, flexible, and proactive with an ability to work independently and a strong desire to learn

Ability to work flexible hours and in-office minimum three days a week

What We’ll Bring

A work environment built on teamwork, flexibility, and respect

Competitive salary including bonus

Health and dental advantages effective immediately

Company pension plan with matched contribution

Associate vehicle discount program

Professional growth and development programs to help advance your career, as well as tuition reimbursement

Fitness reimbursement

Competitive time off benefits

Great company culture-Respect for people and continuous improvement is at our core

Hybrid work environment (based on role requirements)

The anticipated annual base salary for this position is $74,500 - $94,000. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.

What You Should Know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

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📌 Operational Excellence Analyst (Ontario)
🏢 Toyota Credit Canada
📍 Ontario