Transform customer experiences with Indigo as a Customer Operations Leader. Drive omni-channel engagement, coaching, and operational excellence while ensuring a seamless store experience.

As a vital member of the Indigo team, you will lead the execution of strategies aimed at enhancing customer experiences. This role focuses on guiding Customer Experience Representatives, meeting sales goals, and anticipating customer needs. Shine in a culture that values employee engagement, growth, and personal development, all while using technology to create innovative solutions.

Key Responsibilities:
• Coach Customer Experience Representatives on service excellence
• Lead initiatives that support sales and profitability objectives




• Act as a customer advocate in decision-making processes
• Identify and resolve customer pain points effectively
• Manage store operations, including cash office and sales floor

Requirements:
• 1-2 years in customer service or operations roles
• Experience in leadership and team development
• Knowledge of health and safety standards
• Solid business acumen with systemic thinking
• Ability to plan and execute agile strategies

Empower Indigo’s mission with your leadership and customer focus.
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📌 Indigo Customer Operations Leader (Ontario)
🏢 Indigo
📍 Ontario