DepartmentandCommission :PeopleServices,OfficeoftheCAO

Affiliation :Non-Union

VacancyType :NewPosition(2yearcontract)

PostingDate :August10,2026

ApplicationDeadline :August23,2026

Duration :2years

AbouttheCityofMarkham

TheCityofMarkhamisconsistentlyrankedamongCanada’stopmunicipalemployers.In2026,theCityreceiveditssixthconsecutiveCanada’sBestEmployersrecognitionfromForbesandStatistaInc.,placingthirdamongmunicipalitiesand15thoverallinGovernmentServices.Anaward-winningmunicipality,Markhamisrecognizedforitsleadershipinsustainability,innovativeurbanplanning,andstrongfiscalmanagement.Servingadiverseandgrowingcommunityofmorethan370,000residents,Markhamcombinesrichheritagewithavibrantlocaleconomyandoffersemployeestheopportunitytocontributetomeaningful,impactfulworkthathelpsstrengthenthecommunityweserve.

JobSummary

ReportingtotheSr.Manager,thesuccessfulcandidatewillworkcloselywithPeopleServicesandtheTransformationOfficetoprovideprojectleadershipadviceandcommunicationandengagementbestpracticestodepartmentseniormanagementthatsupportHumanResourcesprograms,organizationaltransformation,enterpriseresourceplanning(ERP)implementation,digitalmodernization,organizationaldevelopment(OD),andchangemanagementinitiatives.Thepositionisresponsiblefordeveloping,planning,implementingandprovidingclearengaging,andeffectivecommunicationsthatenablesuccessfuladoptionoforganizationalandtechnologychangeswhileenhancingtheemployeeexperience.

KeyDuties&Responsibilities;

StrategicCommunications

- DevelopandimplementcomprehensivecommunicationstrategiessupportingPSinitiatives,cultureandbusinesstransformation,andERPimplementation.
- Developintegratedcommunicationplans,stakeholderanalyses,keymessages,communicationschedules,andsuccessmeasures.
- ProvidestrategiccommunicationsadvicetoPSleadership,executivesponsors,andprojectteams.
- Ensuremessagingalignswithcorporatepriorities,organizationalvalues,andbrandstandards.

ERP&DigitalTransformationCommunications;

- LeadcommunicationplanningandexecutionforHRtechnologyinitiatives,includingERPimplementation,digitaltools,andprocessmodernization.
- Developcommunicationstrategiessupportingsystemimplementation,testing,training,deployment,adoption,andpost-implementationstabilization.
- Createemployee-focusedcommunicationsincludingimplementationupdates,readinesscommunications,FAQs,userguides,trainingmaterials,quickreferenceguides,videos,andexecutiveupdates.
- PartnerwithPS,InformationTechnology,vendors,projectmanagers,andchangemanagementteamstocoordinatecommunicationactivitiesthroughoutallphasesofERPproject.
- Monitoremployeereadinessandcommunicationeffectiveness,recommendingadjustmentstoimproveawareness,engagement,andadoption.

OrganizationalChange&Transformation;

- Developcommunicationstrategiessupportingorganizationalredesign,businesstransformation,servicedeliveryimprovements,culture&businessinitiatives;,andchangemanagementprograms.




- CollaboratewithPeopleServicesDepartmenttodevelopcommunicationandengagementstrategiesthroughouttheemployeechangejourney.
- Conductstakeholderassessments,identifycommunicationrisks,anddevelopmitigationstrategies.
- Evaluatecommunicationeffectivenessusingemployeefeedback,analytics,andperformancemeasures.

OrganizationalDevelopment&EmployeeEngagement;

- Supportemployeeengagement,leadershipdevelopment,organizationalculture,andchangereadinessinitiativesthroughstrategiccommunications.
- Developcommunicationcampaignsthatreinforceorganizationalvaluesanddesiredbehaviours.
- Supportemployeesurveysandcommunicateresults,actionplans,andorganizationalprogress.

DigitalCommunications

- ManageHRandtransformation-relatedcontentonthecorporateintranetanddigitalcommunicationplatforms.
- Recommendinnovativecommunicationchannelsanddigitalengagementapproachestoimproveemployeeawarenessandparticipation.
- Ensurecommunicationsremainaccessible,current,inclusive,andalignedwithaccessibilitystandards.
- Responsibleforwritinginternalcommunications,eNewslettercontent,andothermaterialasrequired

Qualifications

- Aminimumof7yearsofexperienceworkinginacorporatecommunications,marketing,communicationsenvironment—providingsupport,adviceandstrategicplanningtoseniororganizationalleaders,withastrongpoliticalacumen.
- CertificationinChangeManagement(e.g.,Prosci),Communications,ProjectManagement(PMP),HumanResources(CHRL/CHRP),orOrganizationalDevelopmentisconsideredanasset
- Demonstratedknowledgeoforganizationalchangemanagementandemployeeengagementprinciples.
- ExperiencesupportingERP,HRIS,ordigitaltransformationinitiatives.
- Astrongabilitytobuildandmanagerelationshipsandtheabilitytoestablishtrustandconfidence.
- Proventrackrecordofeffective,multi-facetedandcreative,out-of-the-boxthinkingwhenitcomestodevelopingandexecutingcommunicationscampaignstoreachavarietyofaudiences.
- StrongwrittenandverbalEnglishlanguageskillsandakeenattentiontodetail.
- Abilitytocommunicatecomplexbusinessandtechnicalconceptsinclear,employee-friendlylanguage.
- Excellentprojectmanagement,planning,andorganizationalskills.
- ProficiencywithMicrosoft365,SharePoint,intranetplatforms,digitalcollaborationtools,andcontentmanagementsystems.
- Stronganalyticalskillswiththeabilitytomeasurecommunicationeffectivenessandrecommendcontinuousimprovements.
- Highlevelofpoliticalacuity,professionalism,soundjudgment,anddiscretion.
- Abilitytostayontopofandflaganyopportunitiesand/orcontentiousissuesthatrequirepromptresponseoraction.




- Knowledgeofdiversity,equity,inclusion,accessibilityandAODAstandardsishighlypreferred.
- Abilitytodealeffectivelywithcomplexissues;toworkwellinafast-pacedanddemandingenvironment;
- Abilitytobeaneffective,solutions-orientedmemberofaprofessionalteamwillbeimportantforsuccessinthisposition.
- Abilitytoworkindependentlyandinateamenvironmentandacrossalllevelsofanorganizationisimportant.
- Dedicatedtocustomerserviceexcellencewithinternalstakeholders.
- Collegeoruniversitydegree(communications,publicaffairs,orrelatedfieldofstudyispreferred).
- Previousworkexperienceinpublicsectorand/ormunicipalenvironmentispreferred,butnotrequired.

CoreBehaviours

- ServiceExcellence :Meetsorexceedsservicestandardswheninteractingwithcustomersinthecommunityandintheorganization.
- Change&Innovation; :Respondspositivelyandprofessionallytochangeandhelpsothersthroughchange.
- Teamwork&RelationshipBuilding; :Interactswithothersinaninclusive,collaborativeandrespectfulwaythatcreateseffectiveworkingrelationships.
- Communication :Communicatesinaclear,professionalandrespectfulway;demonstratesactivelistening.
- Accountable&ResultsOriented; :Demonstratesethicalbehaviourandaccountability,alignswithCityvalues,andabidesbyrelevantpoliciesandlegislation.
- Management&Leadership; :Demonstratesself-management,professionalismandengagement;leadsbyexample

CoreValues

AttheCityofMarkham,ourworkisguidedbyasharedsetofcorevaluesthatshapehowweserveourcommunityandsupportoneanother.
- ServiceExcellence:theconsistentdeliveryofhigh-qualityefficientandcustomer-centricservicethatexceedsexpectations.
- Accountability:ourobligationtoberesponsibleandaccountableforouractions,decisionsandperformance.
- People-Focused:puttingpeoplefirst.
- Trust:theconfidenceweplaceineachothertoactwithintegrityandfairness.
- Innovation:Investingineachotherandthewaywedeliverourprogramsandservices.
- Wearelookingforcandidateswhobringthesevaluestolifethroughtheiractions,decisions,andleadershipapproach.

WorkingConditions:

Workisperformedprimarilyinanofficeenvironmentandmayincludethefollowingworkingconditions:
- Occasionaleveningorweekendworkmayberequiredtosupportoperationalneeds.
- Hybridworkarrangement

ConditionsofEmployment

Asaconditionofemployment,youwillberequiredtoprovideasatisfactoryCriminalRecordandJudicialMatterscheck.

AIDisclosure

AttheCityofMarkham,wevaluetransparencyandfairnessinrecruitment.Whileoursystem(ADPWorkforceNow)includesAI-poweredfeatures,wedonotuseAItoscreen,assess,orselectapplicants.Allevaluationsareconductedbypeople.

TheCityofMarkhamiscommittedtoinclusive,accessibleandbarrierfreeemploymentpracticesandtocreatingaworkplacethatreflectsandsupportsthediversityofthecommunityweserve.Pleaseletusknowifyourequireaccommodationandwewillworkwithyoutoensureabarrierfreehiringprocess.

Pleaserespectourscentfreeareabynotwearingscentedproductswhenvisitingtheoffice.

📌 Sr. HR, Organizational Development Communications Advisor - TFT (Markham)
🏢 Owen Sound
📍 Markham