Description

At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

The Manager, Client Services, is a strategic, client-facing leader responsible for delivering integrated marketing, CRM, and customer experience solutions for retail clients. This role combines project delivery, strategic consulting, and client relationship management, requiring a highly organized, adaptable professional who can lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes.

Requirements

Required Qualifications

- Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
- Experience working with national retailers or within an agency supporting retail clients
- Strong track record in developing strategic solutions based on data and business insights
- Demonstrated experience managing multiple stakeholders, including executive-level clients
- Experience managing budgets, client margins, and resource allocation
- Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

Key Skills &
- Competencies

- Strategic Thinking &
- Problem Solving: Ability to diagnose challenges and develop innovative, data-driven solutions
- Client Leadership: Solid client-first mindset with the ability to build trust and long-term partnerships
- Project Management Excellence: Highly organized with the ability to manage multiple programs simultaneously
- Communication: Exceptional verbal and written communication skills across all levels of the organization
- Collaboration &
- Influence: Proven ability to lead cross-functional teams and align diverse stakeholders




- Financial Acumen: Experience managing project budgets, forecasting, and client profitability
- Adaptability: Thrives in fast-paced environments and remains calm under pressure
- Technical Proficiency: Strong skills in MS Office Suite, especially PowerPoint

Leadership Profile (What Makes You Successful in This Role)

- You are a quick learner with a passion for innovation and continuous improvement
- You are deeply client-focused and put client success at the center of everything you do
- You bring experience in marketing, loyalty, and/or customer experience
- You are highly organized with exceptional communication skills
- You can confidently build relationships across all levels of an organization
- You take full ownership of your work and are driven to deliver excellence (“own it” mindset)
- You inspire and elevate both your team and yourself
- You actively seek feedback, ask questions, and pursue growth opportunities
- You thrive in collaborative, team-oriented environments
- You build meaningful relationships that go beyond day-to-day business
- You act as a strong client advocate and a supportive team leader
- You consistently plan, adapt, and align your work to client objectives

Work Environment &

- Culture

- Collaborative, team-oriented culture
- Fast-paced, high-growth environment
- Emphasis on innovation, continuous learning, and professional development
- Strong focus on building meaningful relationships—with clients and within teams

What Success Looks Like

- Delivery of high-quality programs that meet or exceed client expectations
- Strong client satisfaction, retention, and growth
- Effective alignment across stakeholders and teams
- Consistent achievement of financial targets and project outcomes
- Continuous innovation and improvement in client solutions and delivery

📌 Sr. Lead, Client Services (Toronto)
🏢 Bond Brand Loyalty
📍 Toronto