Elevate customer experience at Sunoco as a Customer Portals Support Specialist. This role blends technical expertise with operational insight, focusing on Salesforce and user adoption.

In this pivotal position, you will collaborate with multifunctional teams to enhance customer-facing portals. As a Subject Matter Expert, you will scope requirements, troubleshoot production issues, and ensure high availability. Your daily tasks will drive user engagement while maintaining documentation practices for seamless operations.

Key Responsibilities:
• Serve as the functional SME for customer portal functionalities
• Partner with business units to define feature enhancement requirements
• Investigate and resolve escalated production support issues




• Oversee user provisioning and access governance for security
• Monitor web application health and manage system alerts

Requirements:
• Expertise in SQL for data validation and troubleshooting
• Familiarity with OAuth 2.0 and Multi-Factor Authentication
• Experience in Agile methodologies and using Jira/ServiceNow
• Solid communication skills for stakeholder engagement
• Background in energy or logistics sectors is advantageous

Leverage your technical skills and customer service expertise to contribute to Sunoco's mission of excellence.
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📌 Customer Portals Support Specialist at Sunoco (Alberta)
🏢 Parkland
📍 Alberta