Elevate customer experience standards by becoming a Retail CX Policy Expert with micro1. Help shape AI-powered CX systems through your expertise in US retail policies and practices.

As a contractor, you will create authentic return, refund, and eligibility policies that reflect real-world retail operations in the US. This role requires 3-5 years of hands-on CX experience to document nuanced scenarios and provide clear customer resolutions. Your contributions will enhance AI systems with practical guidelines, influencing their operational effectiveness and end-user satisfaction.

Key Responsibilities:
• Author detailed return and refund policies in line with US standards
• Design complex customer-service scenarios to highlight policy gaps




• Establish resolutions for both standard and exceptional situations
• Create rubrics for assessing AI agent performance
• Collaborate with teams to refine policies as project needs evolve

Requirements:
• 3–5 years in US retail or e-commerce CX operations
• Experience in authoring return and eligibility policies
• Robust understanding of US retail conventions
• Excellent writing and communication skills
• Bachelor’s degree preferred or equivalent experience

Contribute your expertise to redefine CX policy standards and enhance AI effectiveness in retail.
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📌 Remote Retail CX Policy Expert (Manitoba)
🏢 micro1
📍 Manitoba