About the Role
The AVP, Global People Services (Rewards) is a senior leader responsible for the global delivery of payroll and rewards operations, ensuring services are accurate, compliant, efficient, and employee centered. The role oversees global payroll, regional benefits administration, and rewards-related operations supporting approximately 40,000 Manulife employees worldwide. Leading a global team of approximately 75 professionals across North America, Europe, and Asia, this leader sets the strategic direction for payroll and rewards operations, builds organizational capability, and drives operational excellence across a complex global environment. As a key member of the Global People Services leadership team, the AVP will define and execute the payroll and rewards operations strategy, strengthen governance and vendor partnerships, and lead transformation initiatives that improve scalability, resilience, employee experience, and business outcomes.

Position Responsibilities
Lead Global Payroll & Rewards Services

Lead Ensure accurate, timely, and compliant payroll delivery across global locations.

Oversee payroll operations, benefits administration, and rewards-related services.

Partner with People & Communications, Finance, Tax, Legal, Risk, and Technology teams to deliver high-quality employee services and meet regulatory requirements.

Support complex employee matters, escalations, and global operational priorities.

Drive Strategy & Transformation

Define and execute the global payroll and rewards services strategy.

Lead operating model improvements, process simplification, automation, and service modernization initiatives.

Identify opportunities to improve efficiency, reduce risk, and enhance the employee experience.

Support organizational changes, acquisitions, business expansions, and other strategic initiatives.

Strengthen Governance & Risk Management

Enable strong controls, policies, and operational standards across payroll and rewards services.

Ensure readiness for audits, regulatory requirements, and compliance obligations.

Manage business continuity and resiliency planning for critical payroll and rewards processes.

Use operational metrics and insights to identify trends, manage risks, and drive performance improvements.

Manage Strategic Vendor Relationships

Lead relationships with payroll and rewards service providers.

Establish performance expectations, governance routines, and accountability measures.

Drive service quality, cost effectiveness, and continuous improvement across vendor partnerships.

Lead and Develop High-performing Teams

Lead a global organization of leaders and team members across multiple regions.

Foster a culture of accountability, innovation, collaboration, and continuous improvement.

Build organizational capability through coaching, talent development, succession planning, and employee engagement.

What Success Looks Like

Reliable, accurate, and compliant payroll and reward service delivery globally.





Strong employee satisfaction with payroll and rewards services.

Improved operational efficiency, automation, and service performance.

Effective vendor management and measurable service improvements.

Reduced operational risk and strong audit outcomes.

Successful execution of payroll and rewards transformation initiatives.

High-performing, engaged teams operating within a consistent global service model.

Required Qualifications

Bachelor’s degree in Human Resources, Business Administration or related field or equivalent work experience; advanced degree in Human Resources or International Business a plus

10+ years of demonstrated experience leading HR leaders and specialists in payroll, benefits administration, data management and other HR operations functions.

Cross-cultural experience gained from working in culturally diverse environments; experience working in an international organization is an advantage

Solid expertise in business process improvements; lean & six sigma skills are an advantage

Demonstrated ability to create a compelling vision for the future and inspire commitment

Preferred Qualifications

Extensive leadership experience in global payroll, rewards operations, benefits administration, shared services, or HR operations within a large, complex organization.

Deep understanding of payroll compliance, controls, governance, and vendor management.

Experience leading global teams and large-scale operational or transformation programs.

Knowledge of benefits administration, compensation operations, employee rewards programs, and service delivery models.

Strong analytical, problem-solving, and stakeholder management skills.

Ability to operate effectively in highly regulated and control-focused environments.

Experience with Workday, ADP, ServiceNow, or comparable HR, payroll, and case management platforms is preferred.

Professional certifications such as CPP, CPA, or equivalent are an asset.

Key Partnerships
Global People Services, Total Rewards, People Partners, People Technology, Finance, Tax, Treasury, Legal, Risk, and external service providers.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $156,700 - $290,900USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

#LI-Hybrid





The role being advertised is an existing vacancy.

關於宏利和恒康
宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主
在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。

Referenced Salary Location
Toronto, Ontario

Working Arrangement
混合式

Salary range is expected to be between
$129,800.00 CAD - $241,200.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 AVP, Global People Services (Payroll & Rewards) (Ontario)
🏢 Manulife Financial
📍 Ontario