Job Description
Insight Global is looking for a Trilingual Payroll Specialist to join a large HCM client in Mexico. In this role, you will be supporting payroll-related customer inquiries and provide first-level support via email and phone, responding to payroll process and system integration questions, gathering required information, and coordinating with the payroll vendor to resolve inquiries. This position does not calculate or process payroll; instead, it focuses on customer service, investigation, communication, and follow‑through. Strong communication skills, professionalism, and the ability to manage client expectations are essential to succeed in this role.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status,



military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

Experience in a customer service, client support, or service desk–type role

Fluency in English and Spanish (written and verbal)

Solid customer service skills, including the ability to communicate clearly when answers are not immediately available

Experience conducting first-level investigation of client inquiries and escalating or coordinating as needed

Ability to work as an intermediary between clients and third‑party vendors

Strong written communication skills for professional client‑facing email correspondence

Computer proficiency with Microsoft Office Suite (Outlook, Excel, Word)

Strong organizational skills and ability to manage multiple requests at once -Payroll experience/exposure to payroll processes (Mexico and/or LATAM preferred, but not required)

Experience supporting HR, payroll, or HCM systems in a client‑facing environment

Experience working in a managed services environmentExposure to payroll integrations or vendor-based payroll models

Experience supporting enterprise or multinational clients

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📌 Payroll Technician Specialist - INTL MEXICO (Ontario)
🏢 Insight Global
📍 Ontario