**About the Role**
The AVP, Global People Services (Rewards) is a senior leader responsible for the global delivery of payroll and rewards operations, ensuring services are accurate, compliant, efficient, and employee centered.

The role oversees global payroll, regional benefits administration, and rewards-related operations supporting approximately 40,000 Manulife employees worldwide.

Leading a global team of approximately 75 professionals across North America, Europe, and Asia, this leader sets the strategic direction for payroll and rewards operations, builds organizational capability, and drives operational excellence across a complex global workplace.

As a key member of the Global People Services leadership team, the AVP will define and execute the payroll and rewards operations strategy, strengthen governance and vendor partnerships, and lead transformation initiatives that improve scalability, resilience, employee experience, and business outcomes.
**Position Responsibilities:**
**Lead Global Payroll & Rewards Services**
Lead Ensure accurate, timely, and compliant payroll delivery across global locations.

Oversee payroll operations, benefits administration, and rewards-related services.

Partner with People & Communications, Finance, Tax, Legal, Risk, and Technology teams to deliver high-quality employee services and meet regulatory requirements.

Support complex employee matters, escalations, and global operational priorities.
**Drive Strategy & Transformation**
Define and execute the global payroll and rewards services strategy.

Lead operating model improvements, process simplification, automation, and service modernization initiatives.

Identify opportunities to improve efficiency, reduce risk, and enhance the employee experience.

Support organizational changes, acquisitions, business expansions, and other strategic initiatives.
**Strengthen Governance & Risk Management**
Enable strong controls, policies, and operational standards across payroll and rewards services.

Ensure readiness for audits, regulatory requirements, and compliance obligations.

Manage business continuity and resiliency planning for critical payroll and rewards processes.

Use operational metrics and insights to identify trends, manage risks, and drive performance improvements.
**Manage Strategic Vendor Relationships**
Lead relationships with payroll and rewards service providers.

Establish performance expectations, governance routines, and accountability measures.

Drive service quality, cost effectiveness, and continuous improvement across vendor partnerships.
**Lead and Develop High-Performing Teams**
Lead a global organization of leaders and team members across multiple regions.

Foster a culture of accountability, innovation, collaboration, and continuous improvement.

Build organizational capability through coaching, talent development, succession planning, and employee engagement.
**What Success Looks Like**
Reliable, accurate, and compliant payroll and reward service delivery globally.

Strong employee satisfaction with payroll and rewards services.

Improved operational efficiency, automation, and service performance.

Effective vendor management and measurable service improvements.

Reduced operational risk and strong audit outcomes.

Successful execution of payroll and rewards transformation initiatives.

High-performing,



engaged teams operating within a consistent global service model.
**Required Qualifications:**
Bachelor's degree in Human Resources, Business Administration or related field or equivalent work experience; advanced degree in Human Resources or International Business a plus
10+ years of demonstrated experience leading HR leaders and specialists in payroll, benefits administration, data management and other HR operations functions.

Cross-cultural experience gained from working in culturally diverse environments; experience working in an international organization is an advantage
Strong expertise in business process improvements; lean & six sigma skills are an advantage
Demonstrated ability to create a compelling vision for the future and inspire commitment
**Preferred Qualifications**
Extensive leadership experience in global payroll, rewards operations, benefits administration, shared services, or HR operations within a large, complex organization.

Deep understanding of payroll compliance, controls, governance, and vendor management.

Experience leading global teams and large-scale operational or transformation programs.

Knowledge of benefits administration, compensation operations, employee rewards programs, and service delivery models.

Strong analytical, problem-solving, and stakeholder management skills.

Ability to operate effectively in highly regulated and control-focused environments.

Experience with Workday, ADP, Service

Now, or comparable HR, payroll, and case management platforms is preferred.

Professional certifications such as CPP, CPA, or equivalent are an asset.
**Key Partnerships**
Global People Services, Total Rewards, People Partners, People Technology, Finance, Tax, Treasury, Legal, Risk, and external service providers.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
_If you are applying to this role in Massachusetts, please note the salary range is $156,700 - $290,900 USD.

Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance._
#LI-Hybrid
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios,



y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$129,800.00 CAD - $241,200.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 AVP, Global People Services (Payroll & Rewards) (Toronto)
🏢 Manulife
📍 Toronto