Job Description
Insight Global is seeking a Technical Support Specialist to support technology project delivery and change initiatives within an Agile workplace.

This individual will work closely with business stakeholders, technology teams, and vendors to coordinate projects, manage change requests, gather requirements, and ensure successful delivery.

Responsibilities: Coordinate project activities and change requests from initiation through closure
Gather and document business and technical requirements
Create and maintain user stories and project documentation
Act as a liaison between business teams, technology teams, and vendors
Track project status, risks, dependencies, and action items
Support Agile delivery processes and Jira backlog management
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability,



protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements
2+ years of experience in Project Coordination, Business Analysis, or Technology Delivery
Experience working in Agile environments
Strong knowledge of Jira and project tracking tools
Ability to gather requirements and facilitate stakeholder discussions
Understanding of software development, networking, and technology concepts
Strong communication, organization, and problem-solving skills Experience supporting pricing, lending, or financial services applications
Experience managing change requests and vendor coordination
Understanding of upstream/downstream system integrations

📌 Technical Support Specialist (Toronto)
🏢 Insight Global
📍 Toronto