Leverage your expertise at OpenTrain as a Retail CX Policy AI Training Expert. This remote, part-time role focuses on transforming complex retail policies into clear guidance for AI systems.

OpenTrain is seeking a part time expert to contribute to its AI training efforts, emphasizing US retail customer experience policies. Your hands-on knowledge in retail operations will support the creation of structured guidelines to enhance AI assessments, ensuring accurate evaluations. This role does not require prior AI training experience.

Key Responsibilities:
• Author and improve retail return and refund policies
• Design comprehensive customer-service scenarios
• Establish resolutions for complex customer interactions
• Create grading rubrics for evaluation criteria
• Identify ambiguities in policy guidance

Requirements:
• Practical experience in US retail or e-commerce CX
• Knowledge of return, refund, and eligibility policies
• Strong written and verbal communication skills
• Detail-oriented with consistent guideline application
• Bachelor’s degree in business or related field preferred

Apply your retail expertise to shape AI training at OpenTrain.
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📌 AI Training Expert in Retail Customer Experience (Manitoba)
🏢 OpenTrain AI
📍 Manitoba