Lead the Operational Risk and Resilience initiatives at Manulife in Toronto, Ontario. In this hybrid role, you will manage key programs and develop risk strategies for retail banking.

As the Director of Operational Risk and Resilience, you will oversee a team of seven professionals while executing frameworks that enhance operational effectiveness. This strategic role combines leadership with deep operational risk management knowledge, ensuring compliance across various banking channels. You'll collaborate with global functions to bolster monitoring systems and take charge of the Anti-Fraud oversight program.

Key Responsibilities:
• Lead and mentor a team of operational risk professionals
• Manage the Operational Risk and Resilience program
• Oversee Third Party Risk Governance execution




• Execute regulatory controls testing and monitoring
• Design the Anti-Fraud oversight program in collaboration with partners

Requirements:
• Expertise in operational risk or resilience in financial services
• Proven track record of implementing risk strategies
• Experience in leading cross-functional teams and projects
• Robust presentation and facilitation skills
• Knowledge of banking regulations and compliance

Elevate operational resilience standards while fostering a risk-aware culture at Manulife in Toronto.
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📌 Director of Operational Risk at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario