Elevate your career as a Bilingual Customer Service Expert with Manulife in Montreal. Engage directly with clients in both French and English, efficiently resolving inquiries and providing valuable information on retirement products.

In this hybrid role, you'll take on complex client requests and assist with various policies while collaborating with a strong team. Your proactive approach in identifying trends will contribute to enhancing customer experiences. Ideal for those with contact center experience, this position requires fluency in both languages and a commitment to excellent service.

Key Responsibilities:
• Handle complex client service requests effectively
• Provide information on retirement products




• Use administrative systems to resolve inquiries
• Assist in completing policy-related forms
• Identify trends and recommend process improvements

Requirements:
• Fully bilingual in French and English
• Proven customer service experience
• Robust communication skills in both languages
• Ability to work independently and collaboratively
• Flexible to meet client demand and schedules

Utilize your bilingual skills and customer service excellence to impact clients positively at Manulife.
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📌 Bilingual Customer Service Expert at Manulife (Quebec City)
🏢 Manulife Financial
📍 Quebec City