Elevate operational excellence with ENCORE as an Operations Manager in an exciting hotel environment. Focus on customer satisfaction, team leadership, and optimizing workflow processes.

In this role, you will manage and supervise the daily operations of technicians, ensuring timely delivery of services and equipment. You will play a key part in promoting a positive work setting, mentoring staff, and maintaining inventory levels. Your leadership will directly impact customer satisfaction and revenue growth while participating in crucial operational meetings.

Key Responsibilities:
• Oversee daily operations and technician workflow
• Supervise team scheduling and timekeeping
• Review client billing and tackle potential challenges




• Maintain accurate daily equipment sheets
• Manage inventory control procedures

Requirements:
• High School Diploma required; Bachelor’s preferred
• 4+ years in audio-visual/ customer service with 2+ years in supervision
• Proven experience in team leadership
• Familiarity with live show audio-visual equipment
• Proficient in Microsoft Office and computer systems

Lead your team to deliver exceptional service and achieve operational goals as an Operations Manager at ENCORE.
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📌 Operations Manager at ENCORE (Ontario)
🏢 Encore
📍 Ontario