Elevate your career as a Salesforce Technical Lead focused on Production Support in Toronto, ON. This full-time position requires strong technical skills and hands-on experience with Copado.

We are looking for a Salesforce Support Delivery Lead with over 10 years of experience. Your role will be pivotal in managing L2/L3 production support, incident management, and ensuring platform governance. Key responsibilities include troubleshooting integrations, driving RCA, and supporting release management while fostering strong communication with stakeholders.

Key Responsibilities:
• Manage P1/P2 incident triage and resolution processes
• Drive permanent fixes and RCA for issues
• Lead release/change management using Copado




• Troubleshoot integrations and Apex components
• Ensure Salesforce platform health and data integrity

Requirements:
• 10+ years of Salesforce technical support experience
• Proficiency in Apex, Flows, and Validation Rules
• Robust knowledge of REST/SOAP APIs
• Expertise in incident, problem, and release management
• Leadership skills for mentoring support teams

Become an integral part of our team, overseeing support processes and driving continuous improvement.
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📌 Salesforce Technical Lead for Production Support (Ontario)
🏢 K&K Global Talent Solutions
📍 Ontario