Join OPENLANE as a Bilingual Automotive Technical Specialist, where you'll bridge technical assessments and customer relations in a remote setting. Utilize your automotive diagnostic experience to resolve claims fairly and effectively.
This remote role on the Claim Resolutions team requires technical proficiency and customer-focused communication. As a Bilingual Automotive Technical Specialist, you will draw upon your hands-on experience of at least two years to analyze vehicle conditions and mediate disputes. Your expertise will empower you to foster trust through transparent, unbiased communication with customers and internal teams.
Key Responsibilities:
• Verify vehicle condition data from inspection reports
• Investigate and resolve automotive arbitration claims
• Maintain proactive communication with customers
• Educate teams on vehicle condition best practices
• Mediate negotiations for satisfactory resolutions
Requirements:
• Bilingual in English and French
• 2+ years of hands-on automotive experience
• Available to work in EST Time Zone
• Strong negotiation and conflict resolution skills
• Basic computer literacy and CRM software proficiency
Utilize your bilingual skills and automotive knowledge to ensure exceptional customer experiences at OPENLANE.
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