**Job Description**
The Director, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the implementation and execution of the Risk and Control Self-Assessment (RCSA) Program across Global Wealth and Asset Management (GWAM).

The incumbent will serve as a subject matter expert on the Company's Operational Risk and RCSA Standards and will partner closely with business leaders, process owners, and control owners to ensure compliance with enterprise risk management requirements.

The Director will lead and coordinate activities required under the Company's Risk and Control Self-Assessment Standards, including business process governance, inherent risk assessments, risk and control assessments, control effectiveness testing, issue remediation tracking, and process owner attestations.

The role will provide guidance, challenge, training, and support to business stakeholders to strengthen risk management practices and promote a strong culture of accountability and risk ownership across GWAM.
**Position Responsibilities:**
Support the ongoing execution and enhancement of the GWAM Risk and Control Self-Assessment (RCSA) Program in accordance with enterprise risk management standards.

Facilitate and perform inherent risk assessments to identify, evaluate, and document key operational risks impacting business processes.

Lead and coordinate Risk and Control Self-Assessments (RCSAs), including: Risk identification and assessment
Control identification and evaluation
Residual risk assessments
Development and monitoring of remediation action plans
Maintain and govern the Archer business process hierarchy and associated risk and control inventories to ensure accuracy, completeness, and alignment with enterprise standards.

Design and execute testing programs to assess the effectiveness of key controls and validate compliance with established control requirements.

Monitor remediation activities arising from control testing, RCSA activities, audits, regulatory reviews, and other risk management activities.

Support periodic attestations by process owners and business leaders regarding the effectiveness of controls, risk management practices, and adherence to company standards.

Provide guidance, consultation, and challenge to business process owners regarding operational risk management requirements and best practices.

Develop and deliver training, workshops, and awareness sessions on Operational Risk Management Standards, RCSA requirements, control documentation, risk assessment methodologies, and control testing expectations.

Assist business leaders in identifying emerging risks, control gaps, process changes, and potential impacts to the business risk profile.

Produce risk reports, dashboards, metrics, and management information to support governance committees, senior management, and business decision-making.

Partner with stakeholders across multiple GWAM businesses and functional areas to ensure consistent execution of risk management activities and standards.

Support regulatory examinations, internal audits, and second-line reviews related to operational risk management activities.

Act as a trusted advisor and advocate for a strong risk management culture, reinforcing accountability, transparency, and ownership of risks and controls across the organization.





Contribute to the continuous enhancement of operational risk management processes, tools, methodologies, and reporting practices.
**Required Qualifications**
Minimum 10 years of experience in Operational Risk Management, Enterprise Risk Management, Internal Controls, Audit, Compliance, or a related discipline within a financial services organization.

Significant experience executing and facilitating Risk and Control Self-Assessments (RCSAs), including risk identification, control assessment, and action plan development.

Strong understanding of operational risk management frameworks, risk and control standards, and control testing methodologies.

Experience performing control effectiveness testing and assessing control design and operating effectiveness.

Experience maintaining risk and control inventories and business process hierarchies within governance, risk, and compliance platforms such as Archer.

Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks.

Proven ability to effectively influence and challenge business stakeholders while maintaining strong collaborative relationships.

Excellent communication and presentation skills, with the ability to explain complex risk concepts to both technical and non-technical audiences.

Strong analytical, problem-solving, and critical-thinking capabilities.

Demonstrated project management and organizational skills, including the ability to manage multiple priorities and deadlines.

Experience interacting with senior business leaders and facilitating risk discussions and workshops.

Robust commitment to integrity, accountability, and fostering a culture of sound risk management.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
_If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD.

Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ .

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios,



y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$125,100.00 CAD - $175,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director, GWAM Business Risk Management (Toronto)
🏢 Manulife
📍 Toronto