Lead transformation at Sun Life as the Assistant Vice President of Operational Learning & Performance in a hybrid work model. Drive excellence in client experience and operational productivity through AI-enabled insights.As the Assistant Vice President at Sun Life, you'll oversee a dedicated team of around 80 specialists across Canada and Asia. Your leadership will empower operations teams to enhance client servicing via strategic learning and effective performance management. Transformative initiatives will focus on reducing early-tenure attrition, accelerating training timelines,



and reinforcing quality standards.Key Responsibilities:Define vision and operational roadmap for Learning & PerformanceLead multidisciplinary teams in a global contextAct as a strategic partner addressing performance gapsDesign comprehensive learning ecosystems for onboarding and upskillingEmbed AI tools for quality and performance insightsRequirements:Over 10 years in senior leadership in operationsProven track record in learning and quality transformationsExperience with distributed, global team leadershipStrong collaboration with senior operations leadersBilingualism is preferred for Quebec rolesShape the future of customer experience and performance while empowering your team at Sun Life.#J-18808-Ljbffr

📌 Assistant Vice President Learning & Performance At Sun Life (Alton)
🏢 Sun Life
📍 Alton