Application Information

Employer Name: Saskatchewan Crop Insurance Corporation

What you'll do:

- Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, skilled and courteous manner.
- Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
- Maintain, administer and process customers contracts ensuring efficiency and accuracy.
- Data capture customers financial and program specific information into various databases.
- Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
- Interpret and validate financial information used during the data assessment process.




- Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
- Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
- Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
- Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
- Participate as a member of the sales team for the annual sales of the Crop Insurance program.
- Mentor and assist less experienced staff in the CSO.
- Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.

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