Drive climate action initiatives as a Customer Success Manager at Carbonhound in downtown Toronto. Utilize your expertise in carbon reduction and customer relations to support businesses in their sustainability journey.

Carbonhound, a B-Corp certified platform, seeks a proactive Customer Success Manager in a hybrid role. This pivotal position involves managing post-sale customer relationships, onboarding, and retention strategies. Your responsibilities will encompass helping clients with data collection, emissions calculations, and developing effective reduction plans.

Key Responsibilities:
• Own end-to-end customer relationship management
• Conduct proactive check-ins and success sessions
• Guide customers in navigating Carbonhound’s services




• Identify retention risks and implement strategies
• Prepare clients for sustainability reporting requirements

Requirements:
• Experience in delivering GHG inventory reports
• Proven track record with 250-1000+ employee companies
• Robust understanding of carbon accounting frameworks
• Exceptional communication and organization skills
• Passion for climate action and decarbonization solutions

Enhance customer success and drive impactful climate initiatives at Carbonhound in Toronto.
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📌 Customer Success Manager at Carbonhound (Ontario)
🏢 Carbonhound
📍 Ontario