Empower customer communication solutions as a Senior Customer Service Technician with Comtech Telecommunications Corp. in New Brunswick, Canada. Leverage your expertise in VoIP and technical support for complex issues.

In this senior-level role, you will provide advanced troubleshooting for technical support issues, assisting both customers and Tier I & II technicians. Collaborate with multiple departments to escalate and resolve issues effectively. Additionally, you will moderate customer calls, ensure successful incident resolutions, and support system upgrades.

Key Responsibilities:
• Provide advanced troubleshooting for technical support issues
• Escalate tickets and collaborate with various departments
• Host customer calls as Subject Matter Expert (SME)




• Review system configurations to identify problems
• Travel to customer sites for troubleshooting assistance

Requirements:
• 5+ years of Network Operating Center experience
• Robust knowledge of IP networking and VoIP
• Familiarity with routers, switches, and cabling
• Excellent communication and customer service skills
• Ability to work non-standard hours as needed

Bring your technical skills and customer-focused approach to enhance solutions at Comtech Telecommunications.
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📌 Senior Customer Service Technician at Comtech (New Brunswick)
🏢 Comtech Telecommunications
📍 New Brunswick