Become a key player at Softchoice as a Configuration Management Database Analyst. This role involves ensuring CMDB accuracy, managing lifecycle events, and supporting ITSM practices across various Canadian locations.

In this position, you will oversee the Configuration Management practice, focusing on CI lifecycle policy and data quality standards. You’re expected to conduct health assessments, triage data exceptions, and manage integrations from monitoring platforms. Your analytical skills will drive continuous improvements, ensuring optimal database performance and compliance.

Key Responsibilities:
• Own end-to-end Configuration Management practice
• Conduct regular assessments of CMDB health
• Manage CI lifecycle events effectively




• Optimize discovery tooling and integration feeds
• Document processes and provide knowledge transfer

Requirements:
• 3+ years in CMDB administration or ITSM data governance
• ITIL 4 Foundation certification necessary
• Experience with ServiceNow CMDB preferred
• Robust analytical skills with large datasets
• Excellent written communication for documentation

Leverage your technical skills and drive quality improvements with Softchoice’s collaborative team.
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📌 CMDB Analyst at Softchoice (Alberta)
🏢 Softchoice
📍 Alberta