The Account Manager II (AM) is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develop business by driving increased compliance and sales across their entire portfolio.

Specifically, You Will:
Manage day-to-day relationships with customers by developing relationships with key contacts/buyers.

Active in field work, exceeding all customers facing (in-person) Key Performance Indicators (KPI’s).

Identifies and builds relationships with customers, to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.

Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer-facing activity in the CRM.

Executes all prescriptive selling opportunities as provided including generated sales plays, customer-facing activity, sales meetings and customer marketing opportunities.

Coordinates account servicing and fulfillment with support from Customer Service.

Introduces, promotes and educates customers on Staples Skilled’s growth categories.

Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.

Some of what you need:
Completion of college/university.

Strong relationship building skills.

Effective communication both verbal and written.





Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.

Strong understanding of sales processes and working in a team sales environment.

Sales or Account Management experience preferred.

Experience working with a CRM tool such as SFDC, preferred.

Physical Requirements/Working Conditions:
Field work, daily travel to customer locations to execute in person customer meetings.

Travel out of market or into Staples offices on an as needed basis for training, team meetings, conferences etc.

Some of what you will get:

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

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About Us
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team
About the Team At Staples Canada we are energetic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Job Identification 73266

Locations 1105-1140- 1845 Kingsway Avenue, Port Coquitlam, BC, V3C 1S9, CA

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📌 Account Manager (British Columbia)
🏢 TVET College
📍 British Columbia