Store Operations Supervisor | Vancouver, BC

About Us

As Canada’s leading barber supply distributor, we exist to empower barbers and barbershop owners to build successful, sustainable businesses. Through a carefully curated product selection and industry-leading customer service, we set the standard in the barber and salon space.

Our success is driven by our commitment to excellence—delivering accuracy, speed, and reliability for both our clients and vendor partners.

Position Details

We have an exciting new opportunity to join our first ever Vancouver storefront as a Store Operations Supervisor!

We’re looking for an energetic, hands-on Store Operations Supervisor to lead and manage daily store activities, ensuring a seamless shopping experience for our customers. This pivotal role combines leadership, organizational skills, and retail expertise to oversee store functions, motivate team members, and uphold operational excellence.

Our Ideal Candidate

- Accountability driven; Takes ownership of store performance and holds themselves and their team to a high standard.
- Solution oriented; Quick to identify problems on the floor or in the warehouse and implement practical, effective fixes.
- Calm under pressure; Keeps composure and keeps the team focused during busy periods or unexpected challenges.
- Servant leader; Believes in winning as a team over self.
- Leads by example; Builds trust through consistency, fairness, and a strong, visible presence on the floor.
- Customer obsessed; Excellent customer service skills, with a proven track record of building rapport and maintaining customer relationships.
- Hungry for knowledge; Dedicated to learning extensive product knowledge and applying it on the sales floor and in educating the sales team.
- Ever changing; Highly adaptable and eager to learn new resources.
- Devoted work ethic; Brings energy, urgency, and strong effort every day. You are your team’s biggest cheerleader and motivator!
- Detail oriented; Known for their organization skills and keen eye for detail.




- Excellent communication skills; Able to communicate effectively with key stakeholders to keep operations running smoothly and aligned.

What You’ll Do

- Oversee daily store and warehouse operations, ensuring they run smoothly, safely, and efficiently, flagging opportunities for improvement.
- Lead by example on the floor, coaching and supporting team members to deliver excellent customer service.
- Assist customers with product inquiries and demos when needed, modeling strong service standards for the team.
- Manage merchandise displays and ensure the sales floor is well-stocked, organized, and visually appealing, in line with company standards.
- Operate the POS system, oversee cash handling procedures, and prepare accurate daily cash deposits.
- Maintain organization, cleanliness, and safety standards throughout the store and warehouse.
- Monitor inventory accuracy and coordinate stock counts and audits.
- Troubleshoot day-to-day operational issues in the warehouse and implement practical solutions.
- Manage time effectively to balance presence on the floor, in the warehouse, and in corporate meetings to stay up-to-date on SOPs.
- Adhere to and promote safety and compliance standards across all operations.

What You’ll Bring

- Effective communication skills with the ability to lead teams confidently and foster a collaborative work environment.
- Strong organizational skills, with the ability to manage time, priorities, and multiple tasks efficiently in a fast-paced workplace.
- A strong desire to acquire product knowledge and share it with the team to drive sales.
- Positive attitude with willingness to learn, adapt,



and support continuous improvement.
- Ability to work independently as well as lead and collaborate with a team.

Qualifications

- Minimum of 2 years of experience in a supervisory or team lead role in a retail or similar setting is required.
- Strong familiarity with Point of Sale systems is required.
- Previous experience in the hair/beauty industry is considered an asset.
- Experience in shipping and receiving is considered an asset.
- Proficient verbal communication skills in English are required.
- Fluency in Arabic is considered an asset, as many of our customers speak Arabic — However, this is not required.

Culture We are proud to cultivate a diverse, equitable, and inclusive workplace where people feel valued and supported. Our team is passionate, driven, and collaborative, and we’re always looking for individuals who take pride in their work and want to grow alongside a fast-moving company.

How to Apply

If you are passionate about leadership, customer service, warehousing, and the barber industry, we invite you to apply for our Store Operations Supervisor position!

Please submit your resume and cover letter through Indeed. We would like to thank all applicants for their interest.

Please note that only candidates selected for the next stage will be contacted.

As a condition of employment, successful candidates will be required to complete a criminal background check and sign an hours averaging arrangement.

Pay: $40,000.00-$55,000.00 per year

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):
- As a condition of employment, successful candidates will be required to complete a criminal background check and sign an hours averaging arrangement. Do you agree to this?

Experience:
- Supervising: 2 years (required)
- Customer service: 1 year (required)

Work Location: In person

📌 Store Operations Supervisor (Vancouver)
🏢 Empire Barber Supply
📍 Vancouver